Learning Professional, Care

**Our Team**:
The Learning Professional is a resilient and culturally conscious individual who works interdependently to achieve the goals of the global learning and development team. They develop the competencies of learners by identifying knowledge gaps, facilitating knowledge transfer, and managing the learning experience via synchronous and asynchronous modalities. They also support business performance by coaching learners to enhance proficiency, service quality delivery, and operational efficiency. They practice strong project management skills and collaborate with others to deliver value-maximizing outputs that contribute to the team and company’s strategy.

**What You Will Do**:

- Plan and deliver regular individual and group trainings.
- Identify knowledge gaps in Operations through observations, audits, scoping, survey, focused group discussions, and data analysis.
- Partner with the instructional design and content management teams to contribute to creating instructor-led training and digital learning solutions.
- Coordinate with stakeholders and partners before, during, and after training sessions to improve operational efficiency and service delivery.
- Guide learning activities, maintain learners’ engagement, and drive social learning via the Learning Management System.
- Support post-training outcomes through 30, 60, and 90 days of data.
- Provide synchronous and asynchronous support to learners through various communication channels.
- Contribute to projects and initiatives on a local and global level.

**Your Qualifications**:

- **
German and English language proficiency is a must (level C2 or above).**:

- Bachelor’s degree in a related field or at least two years of hands-on experience in facilitation, coaching, and client support or additional certification in business leadership, eLearning software, or adult education and training.
- Familiarity with Learning Management Systems and social collaboration tools, e.g. 360Learning.
- Excellent communication skills for training delivery; must have a dynamic and engaging classroom and virtual presence.
- Ability to nurture psychologically safe environments through diversity, inclusivity, equity, and belonging.
- Ability to maintain excellent relationships with team members and stakeholders.
- Fundamental understanding of contact/call center or service activities.
- Ability to effectively prioritize and manage multiple tasks.
- Maintain a highly professional demeanor, discretion, and composure in a fast-paced environment.
- Strong interpersonal skills, goal-oriented, self-motivated, and able to support projects with mínimal supervision.
- Ability to creatively use resources and adapt to changes quickly and professionally
- Flexibility regarding work schedules to accommodate global schedules and multiple time zones.

**Why You'll Love Working Here**:
There is a lot to love about working at Vista. We are an award-winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). To help orient us all in the same direction, our Vista Behaviors exemplify the behavioral attributes that make us a culturally vital and high-performing team.

**About Us**:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years, we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista, and VistaPrint, all under the parent brand Vista, represent a full-service design, digital, and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to succeed. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.

**Commitment to Diversity, Equity, & Inclusion**:
Vista exists to help our customers live their dreams. Each dream is unique - and the Vista team needs to be as well. We believe in everyone's unique contributions to a diverse global organization. We are collaborative, inclusive, and innovative. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower each other, creating a space where we can spark our next great idea.

**Equal Opportunity Employer**: