Customer Service Agent French
vor 1 Woche
**subtel® **is a leading German manufacturer and supplier of accessories for electronic and mobile devices.
Located with two offices in Berlin, our extensive catalog commercializes, processes and ships over more than 1.000.000 products per year to different European markets through our online stores and eCommerce platforms such as Amazon and eBay.
With a quickly-growing workforce of around 60 employees we are currently looking for new talents to join our team. Our mid-size company embraces a friendly, multilingual and international corporate culture, developed over the years since our founding in 2004.
**Would you like to become part of our team?**
Open position: Customer Service Agent French / English (M/F/d)
At **subtel®** we are looking for a new temporary full-time or part-time member to join our Customer Service Department. The position is limited to 15 months due to pregnancy replacement. Among the responsibilities of the offered role (non-exclusive):
- **Complaints Process and Resolution**: To attend, organize and answer customer cases and complaints through our company protocols and guidelines.
- **Reviews administration**: Check and follow up public feedback reviews from customers on different platforms. To contact and provide solutions to complicated cases to develop a positive outcome with our customers.
**Requirements**:
- Effective communication and interest in human interactions to deal with customers on a daily basis.
- Being punctual, reliable and a fast learner.
- Confident in working with a computer and different softwares.
- A team player with interest in working with an international and diverse team.
- Fluent French required plus a second language either English or German (written and spoken).
**Ingredients to success in this role**:
- Previous customer service experience is desirable.
- Affinity for conflict resolution, human interactions and service.
- High level of working independently and sense of responsibility.
- Effective and efficient communicator.
**Benefits**
At **subtel®** we offer your next professional challenge with a full-time position in Berlin. Join our medium-sized company that enjoys a well-established corporate culture in our modern Friedrichshain offices.
Our friendly and helpful international team, flat hierarchy structure and therefore short decision-making processes, will offer you a chance for stability and potential personal growth.
We provide fresh fruit, free drinks and a BVG job ticket after passing your probation.
**Join us**
Please send your CV in English or German and a motivation letter including your salary expectations via this platform.
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