3rd Level Technical Support
vor 2 Wochen
**Description**: The Technical Process Management (TPM) is a gateway between our technical support and development teams. As **3rd Level Technical Support** at CentralNic, you relieve our development department while helping them with troubleshooting, investigating and technical issues. This role will ideally be based in Germany. **Key outcomes of the role will include**: - Support our Technical Support Team with challenging customer requests - Developing tools for our Technical Support Team - Support our Software Development Team with researching and bug fixing - Create reports and data analysis - Migration of domain portfolios - Documentation in our Confluence knowledge base - Provide training sessions to new employees **About you**: - Confident handling of Linux operating systems and command line - Database knowledge(preferred MySQL ) - Programming knowledge in at least one scripting language (e.g Python or Perl) - Demonstrate excellent communication skills in English - Bring demonstrable experience in our industry (Domains, DNS, Database) **Skills that will help you succeed**: - Be able to learn and understand our products quickly by being curious, researching and asking questions - Know how to establish working relationships and use initiative to meet colleagues throughout the business - Be result and target driven while using a logical approach - To think creatively, always thinking "how can we" **What we offer**: There are many reasons to come on board our team of talented professionals, but here are just a few: We are collaborative, fair, consciously inclusive, and flexible We trust, value, and support our people to make the difference We believe that diversity of thought and experience provides the platform for innovation and creativity We invest in the development of our people to drive our ambitions forward We offer a range of benefits (including your choice of tech) and a competitive package We offer a great work environment in an internationally successful enterprise in the online services industry **Workplace type**: Hybrid **About CentralNic**: We are an ambitious company founded in 1996 and listed on the London Stock Exchange (CNIC), which is growing quickly through acquisition. We live and breathe our values and are committed to the growth of our business that we achieve through the growth and development of our people. We are successful because we recognise that our people are at the core of everything we do. Our mission is to enable the global economy to achieve its online aspirations. **Our hiring process**: **Stage 1**:Applied **Stage 2**:Review **Stage 3**:Initial Phone Screen **Stage 4**:1st Interview **Stage 5**:Final Interview **Stage 6**:Hired
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Team Lead Support 2nd
Vor 2 Tagen
Berlin, Deutschland SIDES (SimplyDelivery GmbH) VollzeitYour mission As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product...
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Team Lead Support 2nd
Vor 3 Tagen
Berlin, Deutschland SIDES (SimplyDelivery GmbH) VollzeitYour mission As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product...
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Team Lead Support 2nd
Vor 3 Tagen
Berlin, Deutschland SIDES VollzeitYour missionAs the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product...
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Technical Support Spezialist
vor 1 Woche
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Technical Solution Architect Telephony
vor 1 Woche
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Technical Support Specialist
vor 1 Woche
Berlin, Deutschland Viva Wallet VollzeitAPN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’! **The role**: The Technical Support Specialist, will join our Technical Support Team (part of the...
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Desktop Support Technician
vor 1 Woche
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Dutch Technical Support
vor 1 Woche
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Technical Support Specialist
vor 1 Woche
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Vor 3 Tagen
Berlin, Deutschland Cpl Healthcare Vollzeit**Our customer**: Our client is a global digital service provider that was ranked 3rd in the Forbes best regarded companies in 2019 and had a turnover of 12.6 billion last year. With more than three decades of experience and more than 228,000 employees, this company is one of the largest IT companies in India. **Content of the role**: Customer Technical...
