Head of CRM Operations
Vor 3 Tagen
Work Your Magic with us
Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
**Your role**:
As the Head of CRM Operations (all genders) for our Process Solutions business unit within our Life Science division, you will be at the forefront of transforming our Salesforce platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and customer processes, ensuring that our CRM system aligns with business objectives.
Your leadership will guide a dedicated team (10 people globally), helping them develop professionally while optimizing CRM processes in tandem with process experts. You will oversee the configuration and maintenance of our CRM platform, advocating for digital projects that elevate our operational efficiency. By staying ahead of emerging CRM technologies, you will implement innovative solutions that enhance the customer experience. You will also manage cross-functional collaboration, ensuring that our CRM initiatives support internal users and facilitate seamless communication between departments. Training and supporting CRM users will be a key aspect of your role, driving improvements to maximize service levels and customer satisfaction. Your insights will shape the product roadmap for pricing and quoting functionality, aligning it with our organizational goals.
If you are passionate about leveraging technology to create exceptional customer experiences, we want to hear from you
**Who you are**:
- Master's degree in Business, Marketing or Information Technology.
- Excellent leadership and project management skills to motivate and guide teams effectively.
- Strong analytical skills, allowing you to interpret data and make informed, data-driven decisions.
- Excellent communication and interpersonal skills to facilitate training and collaboration across teams.
- Ability to work collaboratively in a fast-paced environment and manage multiple priorities
- You are knowledgeable about compliance and security standards, ensuring data protection regulations are met.
- You are committed to continuous improvement and innovation in CRM operations.
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress
-
Head of Accounting
Vor 3 Tagen
Darmstadt, Deutschland HE Space Operations Vollzeit**Key Tasks and Responsibilities**: CS Group Germany GmbH is looking for a Head of Accounting & Controlling, reporting directly to the CFO of the Space Business Unit and working closely with the local Director of Operations. You will strengthen and develop the Finance team in Germany, providing a strong core to our next stage of development. Your...
-
Director of Operations
vor 1 Woche
Darmstadt, Deutschland European Space Agency VollzeitDirector of Operations **Job Requisition ID**:19735 **Date Posted**:11 July 2025 **Closing Date**:5 September 2025 23:59 CET/CEST **Publication**:Internal & External **Type of Contract**:Director **Directorate**:Operations **Workplace**:Darmstadt, DE **Grade**:Hors-Classe - French version **Location** ESOC, Darmstadt, Germany. Regular travel to...
-
Head of Mission Operation Systems Maintenance
vor 2 Wochen
Darmstadt, Deutschland Telespazio Germany GmbH VollzeitReference: J25029 **Location**: Headquarter Darmstadt Germany Category: Systems and Products Engineering The Position We are looking for someone with excellent knowledge of Satellite Ground Segment Systems ideally from successful software development or maintenance projects or associated support services with institutional key customers such as ESA,...
-
Director of Engineering
vor 2 Wochen
Darmstadt, Deutschland HE Space Operations Vollzeit**Key Tasks and Responsibilities**: As part of CS Group, you will have the following responsibilities: - Management of operations for the activities in the back-office software team; - Develop the business around the current pool of expertise and business development opportunities; - Support CS Group Germany Operations Director and CTO with the strategy of...
-
Head of Enterprise Risk Management
Vor 5 Tagen
Darmstadt, Deutschland Serco Europe VollzeitJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Head of Accounting
Vor 3 Tagen
Darmstadt, Deutschland CS Group VollzeitFull-time Department: Project Management **Company Description**: **HE Space** is a successful international space company. For 40 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. HE Space has joined forces with CS Group to lead the engineering and digital space market in Europe...
-
Head of Projects
vor 19 Stunden
Darmstadt, Deutschland Merck KGaA Darmstadt Germany VollzeitA career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of...
-
Darmstadt, Deutschland European Space Agency Vollzeit**EUROPEAN SPACE AGENCY** Intern in the Gaia OPS-SAT Mission Operations Unit, Mission Operations Department **Job Requisition ID**:18937**Closing Date**:30 November 2024 23:59 CET/CEST**Publication**:External Only**Type of Contract**:Intern**Date Posted**:1 November 2024 - Internship Opportunity in the Directorate of...
-
Head of Digital Commerce
vor 1 Woche
Darmstadt, Deutschland Alnatura Produktions- und Handels GmbH VollzeitJob Description„Sinnvoll für Mensch und Erde“ zu handeln ist unsere tägliche Motivation. Nicht nur beim Entwickeln und Verkaufen unserer Alnatura Bio-Produkte – auch in der Art und Weise, wie wir bei Alnatura zusammenarbeiten. Unsere Kultur ist auf ganzheitliches Denken, kundenorientiertes Handeln und Selbstverantwortung ausgelegt.Werde unser*e Head...
-
Head of Global Process
vor 19 Stunden
Darmstadt, Deutschland Merck KGaA Darmstadt Germany VollzeitA career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of...
