Junior Customer Success Specialist
vor 1 Woche
We are Apaleo
Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.
Are you up for the challenge? We're looking for a **Junior Customer Success Manager (f/m/d) - German speaking** to join our team in Munich This job is a great opportunity for young professionals willing to take their next step in their career.
**What You'll Be Up To**:
As part of the customer success team, you will help customers onboard to the Apaleo platform, support them after go-live and enable them utilize our platform to the fullest.
You will take responsibility for the experiences our customers have with Apaleo and you will work closely with our business development and product teams, embodying the API-first and open platform vision.
- You will share the Apaleo platform vision with our customers to help them innovate their hospitality business
- You will coach our customers during the self-service onboarding, as well as conduct interactive user trainings and workshops;
- While answering customers' questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions and help enable the success of our customers;
- Using your insights from tickets and onboardings, contribute to the creation of customer
- and internal-facing documentation for self-service.
**Your skills**:
- You have worked in the hospitality industry or have a related career;
- You are curious and eager to learn and you have a strong interest in technology;
- You have sharp problem-solving skills and are ready to own challenges from start to resolution;
- Self-management and responsibility;
- You are a native German speaker and poses full professional proficiency in English. French language skills are a plus;
- You are attracted by excellence, not afraid to fail and want to move fast.
**We offer**:
- A diverse team of motivated and international experts from various disciplines and backgrounds;
- Flexible structure with a flat hierarchy;
- A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
- Team events: dinners, cocktail club, sports groups and more;
- Great work/life balance, with the possibility of working from home and semi-flexible hours;
- Fair compensation with a transparent peer review structure;
- 30 vacation days per year;
- Free public transportation inside the city of Munich.
**What You Will Get From Us**:
You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us you not only have the opportunity to shape the future of hospitality but also to shape your own career into any direction. We want you to grow with us
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