Dispatch Team Leader

**Purpose**of**the**role**:
A Team Leader's role is crucial for team efficiency, focusing on achieving daily targets through tasks like performance tracking, attendance monitoring, and KPI reporting. They set a high standard by motivating the team through a strong work ethic, professionalism, and a positive attitude. Additionally, Team Leaders manage various other responsibilities, including ensuring quality control, safety compliance, process documentation, training and fostering collaboration while offering guidance andsupport to help the team thrive.

**Key**responsibilities**:

- Taking ownership of all Slack channels to minimise distractions and maintain team productivity.
- Providing support to team members to help them achieve targets and improve performance.
- Actively collaborating with other teams to ensure a seamless workflow and coordinated effort.
- Raising tickets to Devs on behalf of the team.
- Acting as the primary point of contact for communication with other departments and

stakeholders, delegating tasks when needed.
- Overseeing the team's holidays to ensure adequate staff levels.
- Monitoring team members' attendance and addressing absence and lateness issues during return-to-work meetings.
- Providing guidance and support to team members on attendance policies and collaborating with the People's Team to implement strategies for attendance improvement.
- Continuously evaluating team members' tools and knowledge, providing support, and addressing any questions or requests as needed.
- Delivering and communicating Performance Improvement Plans (PIPs) to associates in need of support. Responsible for creating, delivering, monitoring, and concluding PIPs to help team members improve their performance.
- Ensuring the responsible handling of third-party batteries in the team's area and ensuring that batteries are not left charging by the end of the day for safety purposes.

**Daily**Reports**and**Recurring**Meetings**:

- Completing the OPS KPI sheet by 10 a.m. the following day.
- Reporting daily numbers on the performance chat.
- Monitoring and ensuring correct updates of the team's sheets and folders.
- Holding monthly 1:1s with team members.
- Reporting team absence in the sickness-absence channel and updating the tracker accordingly.
- Having weekly check-ins with the Ops Manager to discuss the team's KPIs and current issues, maintaining the Monday Board ahead of meetings.
- Reporting OT volunteers to the Ops Manager and adding names to the OT sheet.
- Communicating with PBP regarding absences and supporting meetings.
- Conducting the yearly performance review of the team, followed by 1:1s.

**Recurring**tasks**:

- Overseeing daily team output in picking and packing.
- Monitoring couriers' pickups in line with agreed collection times.
- Responsible for the stockroom organisation and tidiness.
- Responsible for ensuring putaway is done according to established stockroom organisation rules.
- Solving unpickable items directly with CE and the Inventory team.
- Solving allocated-stock issues and triage issues within a day.
- Boxes Inventory and Marketing Brochure Inventory - ownership, with support from the Warehouse Manager.
- Taking care of the shipment of missed/faulty items requested by CE
- Conduct end-of-week TX clean-up to ensure duplicates, bugs and pending TXs are processed and removed from the system.
- Facilitating cross-team communication via Slack when transactions are not in the correct state.
- Restocking workstations and supplies.
- Ensuring that all workspaces are tidy and organised - including the stockroom.

**On-Demand**:

- Managing any courier paperwork needed.
- Stepping down to the associate level if backlogs are growing or most of the team is absent, either by receiving or unboxing as needed.

**Person**Specification**:

- Exceptional organisational skills.
- Eagerness to learn and thrive in a dynamic environment.
- Poise, tact, and the ability to remain calm under pressure.
- Able to maintain momentum and effectively work in a fast-paced setting.
- Previous warehouse experience or technically oriented role.
- Ability to lead and inspire a team, set a positive example, and provide direction for team members.
- Strong problem-solving skills to address challenges and make decisions effectively.
- Capacity to adapt to changing situations and proactively seek solutions in dynamic

environments.
- Experience in mentoring and coaching team members to help them reach their potential.

**Skills**&**Qualifications**:

- Punctuality in adhering to work schedules.
- Competence in maintaining a tidy and organised workplace.
- Attention to detail to ensure the careful handling of items.
- Previous experience in a leadership or supervisory role, demonstrating the ability to manage and lead a team.
- Excellent communication skills, including the ability to convey information clearly and foster collaboration.
- Strong problem-solving skills to address operational challenges and ma