Associate, People Operations

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are looking for an** Associate, People Operations (all genders) **to join the People Operations Team in Berlin on our journey to always deliver amazing experiences.

**In this role**
- As a vital part of the Hero Support team acting as the first point of contact for all our heroes, you act as a trusted advisor on policies and procedures and provide support in answering key queries to ensure a best-in-class employee experience.
- You will manage a wide variety of queries and questions from employees through our ticket system (JIRA) and help manage and monitor our internal People Portal knowledge base to enable self-service for all stakeholders.
- You deliver and execute common and transaction-based services for the People Operations team including employment contract creation, contract amendments, termination letters, certificates, employment confirmation letters etc.
- You are responsible for maintaining accurate employee data in our HRIS (Workday), e.g. e.g. supporting with preparatory data to go to the payroll team.
- You work closely together with other People Operations teams (e.g. Talent Acquisition and People Business Partners) as well as other stakeholder groups (e.g. Legal and Payroll) in order to deliver high quality and timely responses to all our heroes.
- You have the possibility to actively impact and (re-)create our current ways of working by participating in operational cross-team People projects (on e.g. (global) compliance or process-related topics)

**Qualifications**
- You have recently graduated or already bring at least 6 months of work experience in the field of People Operations/HR, Business administration or similar
- You bring a high level of technical curiosity and system orientation and have ideally worked with HRIS systems like Workday, PeopleSoft, SAP or similar already
- You have first experience in working with CRM ticket systems like JIRA, ServiceNow, Salesforce or similar
- You have excellent written and verbal communication skills in English and a good understanding of German (B1+)
- You are quality-driven and a fast learner and have superior attention to detail
- You are characterized by discretion, initiative, team spirit, and flexibility and are not afraid of taking ownership of assigned projects
- You are living the “Employees are our Customers” mission

**Additional Information**
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.