Service Excellence

BU3 Lifecycle and Mobility

Together, we move the world. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient, clean combustion engines that also run on hydrogen or synthetic fuels.

MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team #StrongerTogether

**Your Contribution**

As **Service Excellence (M/F/d)**you will support the development and conceptualization of the service strategy for MX global.
- Analysis of service processes, identification of potential for improvement and implementation of best practices
- Further development and implementation of warranty and complaints management
- Further development of warranty cost management, warranty processes and systems
- Definition and development of systems for the fault rectification process with failure safety
- Product management for warranty and service products and their administration
- Ensuring and monitoring service quality and conducting audits and evaluating customer feedback to continuously improve services and service portfolios
- Development, implementation and global roll-out of key figure management and reporting structures
- Selection and safeguarding of state-of-the-art software components and tools
- Further development of error analysis and complaint management in cooperation with product management, product development and technical service

**Your Experience and Qualifications**
- Completed studies in business administration, engineering or a related field with a focus on quality management methods
- Many years of professional experience in technical service
- Very good technical understanding of workshop equipment
- Strong problem-solving skills and structured way of working
- High level of conflict resolution
- Excellent communication skills with customers, specialist departments and service providers
- Strong customer orientation
- Knowledge in the use of CRM and service management software is an advantage
- Very good written and spoken German and English skills
- High willingness to travel

**Do you have any questions?**

+49 711 5011 4717
- DE

**Facts about the job**:

- Entry level: Experienced hires
- Part
- / Full-time: Full Time
- Functional area: Service / Aftermarket
- Department: BU3 Lifecycle and Mobility
- Location: Schorndorf, DE, 73614
- Company: MAHLE Aftermarket (DE)

**Your future at MAHLE**:
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

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