(Senior) Quality Assurance Specialist

We are looking for a **(**Senior)** **Quality Assurance Specialist (f/m/d)** to join our Helpdesk team to create the best internal IT experience and work with cross-functional stakeholders within the company. You’ll have the chance to innovate technology, processes and products affecting the whole organization. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin

**Your mission**:

- Elevate our amazing customer support experience.
- Be a part of the team that improves overall quality across several processes.
- Execute Quality checks on customer interactions across teams.
- Execute Quality checks of Windows-, macOS- and Linux-based systems.
- Have active impact on on
- and offboarding processes with your Q&A mindset.
- Have a data driven approach to improve general process and documentation quality.

**Your heroic skills**:

- High ability to work independently and as part of a team.
- Analytical, detail-oriented, and creative problem-solving skills.
- Proactive mindset and drive to find and address the root causes.
- High service orientation and ability to see the customer's perspective.
- Good English knowledge.

**Why Delivery Hero?**
- Exchange ideas and meet colleagues from different teams in our active guilds and through our global tech & product community.
- We offer visa & relocation support globally to our permanent employees.
- Enjoy our free online yoga classes and a subsidized Urban Sports Club or Gympass membership.
- Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to our confidential Employee Assistance Program.
- Participate in our health campaigns such as seasonal flu vaccines.
- Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program
- Join the global market leader and a publicly listed company with a competitive remuneration package.
- Develop your skills with your personal educational budget for conferences and external trainings.
- Access our e-learning platform MyAcademy and participate in our various inhouse trainings, including German learning options.
- Save responsibly with our attractive corporate pension options.
- Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.
- And much more

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV (& Cover Letter, Portfolio, etc.).

**About us**:
Learn more about our diverse stack and what our teams are working on by visiting our Tech & Product blog and our Tech Talk Youtube channel.

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become one of the leading global online food ordering and delivery platforms and are now innovating and creating new services such as groceries, pharmacies, and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.
- At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you._