Emea Diagnostic Solution Expert, Lab Automation

vor 1 Woche

Heidelberg, Deutschland BD Vollzeit

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

**Other Key Responsibilities**:

- Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any
- Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements
- Deliver workshops to engage the product end-users and prepare them for their new way of working
- Secure unbeatable customer experience during implementation and go-live
- Configure and test the BD Kiestra Lab Automation solution, including BD Synapsys, and related data;
- and workflow to the customer’s existing and unique laboratory/LIS setting and workflows
- Train Key users in the daily usage of the BD Kiestra Lab Automation Solution and empower them to train users via Trainer the Trainer principle
- Provide support during validation and go live project phase
- Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required
- Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design).
- Participate in regular internal and external project team meetings
- Drive internal process excellence through identifying and supporting targeted continuous improvement projects

**About You**:

- Bachelor degree in the Life Science, clinical or other relevant technical area is preferred
- Proficient German and English skills are a must, additional Language is a benefit
- Will have at least 3-5 years within microbiology laboratory experience and knowledge in bacterial identification
- Basic knowledge of IT architecture and solid understanding of information/data management systems and interfaces with LIS
- Ability and willingness to travel within the GSA and EMEA region at least 75% of the time.
- You enjoy (and have experience in) providing training and guiding the customer, and are not afraid to troubleshoot real time
- You are commercial savvy and comfortable working independently as well as you like working within a wide spread team

**Why join us?**:
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**: DEU Heidelberg - Tullastrasse

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