Emea Quality Processes

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

**Our Company**:
Sysmex provides global healthcare support with diverse medical diagnostics products and solutions. With more than 50 years' experience in in-vitro diagnostics, we improve the patients’ healthcare journey.

Sysmex Europe SE, near Hamburg, Germany, is a regional headquarter for Europe, Africa and the Middle East and serves affiliates, distributors, and customers with over 2,500 employees in the EMEA region, living our mission “Together for a better healthcare journey ” every day.

EMEA Quality Processes & Projects Team Leader (f/m/x)

**Location**:
Norderstedt (near Hamburg)

**Your responsibilities**:

- Act as leader of EMEA Quality Processes & Projects Team
- Act as process owner responsible of customer feedback and complaint handling process
- Monitor the performance of customer feedback and complaint handling process and implement improvements when necessary
- Act as system owner and/or as primary point of contact to the stakeholders for TrackWise Digital System, during the system implementation and throughout the lifecycle of the system
- Coordinate and delegate tasks to team members according to their business objectives
- Create and maintain team spirit and environment that offers challenge and growth to the team members
- Ensure appropriate allocation of resources for the activities of the team
- Ensure that the team can analyze and report complaint data for regulatory and internal reviews (QMR, PSUR)
- Together with the team, act as Subject Matter Expert (SME) for internal and external audits related to customer feedback and complaint handling.

**Do you have questions?**:
Leonie Nolte
Reference No.: 10015

Sysmex Europe SE, Bornbarch 1, 22848 Norderstedt

**Your profile**:

- Profound knowledge of ISO 13485, ISO 19011 and IVDR
- Proven experience of ISO 13485 or other standards implementation
- Comprehensive experience in customer feedback and complaint management in Medical Device/IVD industry
- Experience in leading cross functional project teams
- Experience in people management and personnel development
- Ability to take up challenges and lead the team towards solutions
- Good communication skills and the ability to make decisions in a consistent and professional manner
- Excellent command of written and spoken English

**Our benefits**:
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.
- **Culture & cooperation**
An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
- **Work-life balance**
Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
- **Additional benefits**
Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
- **Health & wellbeing**
In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
- **Mobility**
Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
- **Social Responsibility**
Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources