Tech, Onsite Supp

Long Description:
**Onsite Support Technician**

**LOCATION**: Specific customer site in Frankfurt, Germany

**EMPLOYMENT TYPE**: Permenant

**START**: Shortly by arrangement

**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

**Day-To-Day Responsibilities**:
Ensure that assigned customers receive fast and efficient technical support for AV and video conferencing solutions.
- Open cases, gather all necessary information to understand the case.
- Handle assigned service tickets.
- Track/update progress, escalate to downstream support units or the Service Delivery Manager if necessary.
- Triage/Root Cause Analysis.
- Perform actions for incident analysis and resolution, both remotely and onsite.
- Order parts through procurement and issue RMAs.
- Troubleshoot, document, and resolve problems for contract customers.
- Take appropriate measures to resolve errors together with the customer.
- Procure required (replacement) parts and consumables through procurement.
- Assist users of assigned customers in operating the systems/equipment on-site.
- Regularly perform preventive maintenance measures, including but not limited to: testing/repairing cables and various hardware components.
- Provide timely and quality-conscious support during meetings and installation of connections.
- On-site installation of control programs (AMX/Crestron/firmware) - upload and download capability.
- On-site support for control programs (AMX/Crestron/etc.) - minor changes (if necessary, with the help of a programmer), compiling, uploading, and downloading capability.
- Execute all tasks assigned by the direct supervisor.
- Implement all requirements of the quality management system.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Your strength lies in professional communication with employees, customers, and colleagues. You have a high level of service orientation, and independent as well as timely work is second nature to you.
- You have completed vocational training in media technology, electrical engineering, event technology, or IT systems electronics, or you have a comparable qualification or professional experience in one of these fields.
- Experience with streaming events is an advantage.
- Your German language skills are excellent.
- Your English language skills are good.

**WHY YOU’LL LIKE WORKING HERE**
- **Attractive Compensation and Benefits**: We offer you not only an attractive salary but also company benefits (especially contributions to company pension plans and a health budget) and exclusive purchasing discounts at premium external companies. Our goal is to provide you with financial stability and advantages that go beyond the standard.
- **Autonomy and International Diversity**: We value your expertise and skills. With us, you can work independently in an inspiring, international work environment. This means working with a team of like-minded individuals from various cultures and bringing your ideas to life in a global context.
- **Professional Onboarding and Continuous Development**: Your professional development is important to us. You will be guided and trained by experienced colleagues. Additionally, numerous training opportunities are available to help you continuously enhance your skills and achieve your career goals.
- **Community and Events**: It's not all about work here. We place great emphasis on strong team spirit. Our team regularly gathers for various occasions, whether it’s for our summer party, festive Christmas celebration, or a relaxed BBQ during lunch breaks. Here, you’ll find not only colleagues but also friends and a supportive social network.

**Onsite Support Techniker**

**STANDORT**: Kundenstandort in Frankfurt, Deutschland

**BESCHÄFTIGUNGSART**: Unbefristet

**BEGINN**: schnellstmöglich

**WER WIR SIND**

AVI-SPL ist ein Anbieter von digitalen Enablement-Lösungen, der die Art und Weise verändert, wie Menschen und Technologie interagieren, um Erlebnisse zu verbessern, neuen Wert zu schaffen und es Organisationen zu ermöglichen, erfolgreich zu sein und zu wachsen. Wir sind der größte Anbieter von Kollaborationstechnologielösungen, zu denen auch unsere preisgekrönten Managed Services gehören.

Unsere hochzertifizierten Branchenexperten und Innovationsführer teilen die Vision, Menschen dabei zu helfen, smarter zu arbeiten und besser zu leben. Wir glauben, dass Erfolg mit einem starken Team beginnt und dass ein inklusiver und vielfältiger Arbeitsplatz uns al