Working Student Customer Success

vor 17 Stunden

Hamburg, Deutschland Appinio Vollzeit

Allow us to introduce ourselves

Hello there We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.

We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 200 employees spread across 25 cities (we’re remote-first), 2000+ international clients and a panel reach of 7 million, globally.

Want to be a part of the Appinio movement?

Allow us to introduce ourselves

Hello there We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.

We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 200 employees spread across 25 cities (we’re remote-first), 2000+ international clients, and a panel reach of 7 million, globally.

Want to be a part of the Appinio movement?

Your mission as a Working Student Customer Success

We are looking for a Working Student Customer Success - DACH (M/F/d) to support our Customer Success Team for Appinio. In this role, you will support our Customer Success Managers, making sure our customers get the insights they need for their business success. You will be at the forefront of our journey to revolutionize the insights market and set the foundation for a career in Customer Success, Account Management or Sales in one of Europe’s fastest-growing companies.

What you’ll be doing
- Provide customer support and assist in the coordination of research projects
- Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio
- Support of the maintenance and administration of our CRM system Hubspot
- Preparation of proposals, slides and other material for stakeholder communication
- Develop contents and formats to educate and engage with our customers (e.g. webinars, use cases, newsletter, etc.)
- Support on operational day-to-day tasks (e.g. planning and organizing monthly meetings)

You will thrive in this role if
- You are a student in psychology, business administration or similar fields
- You have previous experience in fast-paced, demanding environments like management consulting, big tech, or startups
- You are able to break down complex issues
- You have an analytical mindset and strong quantitative problem-solving skills
- You show strong verbal and written communication skills in German and English
- Experience with Hubspot or other marketing automation tools is a plus
- You show a high degree of proactiveness, diligence and a get-stuff-done mentality

What's in it for you?
- All the hardware you need and your own MacBook
- Udemy L&D Platform - full access to 22,000+ courses and certifications to deepen your knowledge as your career progresses

Appinio is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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