Host / in Village Concierge

Host / In Village Concierge
- Wertheim, DE, 97877
- Full Time

**Job Title: In Village Concierge / Host (M/F/d)**

**Location: Wertheim Village**

**Job Summary**:

- We are seeking a friendly, enthusiastic, and customer-focused Host to join our team at Wertheim Village. As a **In Village Concierge / Host (M/F/d)**, you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable shopping experience. You will assist guests with inquiries, offer information about the village's amenities and events, and create a welcoming atmosphere.

**Key Responsibilities**:

- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Provide information about the Village, including store locations, events, and promotions.
- Assist guests with any inquiries or issues they may have, ensuring a high level of customer satisfaction.
- Coordinate with other departments to address guests' needs and resolve any problems promptly.
- Maintain a clean and organized workspace, including the Member Carts and surrounding areas.
- Assist with the distribution of promotional materials and village maps.
- Handle guest feedback and complaints with professionalism and escalate issues when necessary.
- Participate in village events and activities to enhance the guest experience.
- Support the Hands Free Shopping Service during pick times and on the off
- Support of the Concierge Service during pick times

**Qualifications**:

- Excellent communication and interpersonal skills.
- Previous experience in customer service, hospitality, or a related field is preferred.
- Computer Skills with Microsoft
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a strong sense of responsibility.
- Availability to work flexible hours, including weekends and holidays.
- German and English Languages is applicable.
- Proficiency in multiple languages is a plus.