Hair Care Expert

**Position**:
Hair Care Expert (m/w/x) Oberhausen in Part Time and Full Time

**Profile**:

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we c onnect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

**_You will excel and enjoy this position if you are ready to actively handle the following missions: _**

**Customer satisfaction & feedback**
- Staff productivity & engagement
- Stock availability & replenishment efficiency
- Compliance with operational routines
- Turnover vs. targets
- Development of the category
- Control of retail key figures such as MS, IPT, AVB, CR, number of services
- Inventory on schedule

Sickness quote & employee turnover

**Services**
- Short services in all departments
- Support for beauty classes

**Operations**
- Ensuring product presentation in accordance with visual merchandising specifications
- Assortment and merchandise maintenance
- Ensuring that the sales floor is fully stocked and preparing products for sale
- Cleaning the furniture and products on the sales floor
- Warehousing & stocking of goods in the warehouse and on the sales floor
- Support with the conversion/construction of merchandising updates
- Carrying out inventories
- Operating cash registerAdditional tasks related to the daily business**KPIs**
- Conversion Rate
- Items per basket
- Average basket
- Customer feedback/satisfactionNumber of services**Personal Skills**
- Communicative, reliable, organized
- Team spirit

Open, motivating and friendly manner

**Experience & Technical Skills**
- Comparable experience or interest in the beauty, cosmetics, retail, fashion or gastronomy sector
- First experience in retail and in advising and dealing with customers
- Excellent communication skills with customers
- Good knowledge of the beauty industry & trends

Fluent in English or native language of the country

**Being LVMH**
- Acts people oriented
- Shows creativity and drives innovation
- Strives for excellenceEntrepreneurial spirit & mindset**_Here, you will find: _**
- **Community,**in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- **Culture**of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- **Work that brings fulfillment.**From delighting clients every day, to inspiring our industry at large, every action makes a difference

**_Join us and belong to something beautiful. _**
- At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone. _


**_SEPHORA _**
**MAISON***:

- Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.