Technical Specialist

vor 16 Stunden

Augsburg, Deutschland Apple Vollzeit

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Be curious and open to learning from others and helping each other grow.

**Minimum Qualifications**
You should also be proficient in the local language, both written and spoken (sign language supported).

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

  • Technical Tracking Specialist

    vor 1 Woche

    Augsburg, Bayern, Deutschland dentsu Vollzeit 70.000 € - 85.000 € pro Jahr

    Job Description:Innovating to ImpactDentsuist ein weltweites Agentur Netzwerk im Bereich Marketing und Werbung und wurde 1901 in Tokio gegründet und ist heute in mehr als 145 Ländern vertreten. Zusammen mit unseren Kund*innen schaffen wir bedeutende Medienerlebnisse auf führenden globalen Plattformen, produzieren Content und erschaffen...

  • Assembly Specialist

    vor 2 Wochen

    Augsburg, Deutschland Hosokawa Alpine Vollzeit

    Hosokawa Alpine is internationally renowned for high-quality, durable machines and systems. We are among the world leaders in mechanical process engineering and film extrusion. With over 125 years of experience, we offer efficient solutions for numerous industries. Whether complex films or the finest powders in areas such as pharmaceuticals, chemicals, food,...

  • Calibration and Test Equipment Specialist

    vor 1 Woche

    Augsburg, Bayern, Deutschland AMBU Vollzeit 45.000 € - 65.000 € pro Jahr

    City: AugsburgState:Country: GermanyBusiness Area: R&DDepartment: Test & VerificationEmployment Type: Full-timeReq ID: 9371Calibration and Test Equipment SpecialistYour key responsibilitiesAs an R&D Lab Technician in our Test & Verification department you will play a central role in ensuring the quality and reliability of our testing activities. You will...

  • Fhcs Purchasing Clerk

    vor 1 Woche

    Augsburg, Deutschland Freudenberg Group Vollzeit

    Empowering people, creating technology. **Responsibilities**: - Purchase of new and existing components as well as scheduling and ordering of spare parts- Operational and strategic handling of enquiries, offer comparisons and orders as part of our purchasing processes- Market research and supplier evaluation, as well as supplier selection in direct...

  • Specialist Technical Support

    vor 1 Woche

    Augsburg, Deutschland meteocontrol GmbH Vollzeit

    **Das erwartet dich**: - First und Second Level Support für Partner und Distributoren - Telefonischer und schriftlicher Kundensupport bei der Inbetriebnahme und Einrichtung unserer cloudbasierten Produkte - Beantwortung von Anfragen per E-Mail über unser Ticket-System - Erfassung nicht lösbarer Probleme im Bugtracking-System - Durchführung von...

  • Systemarchitekt*in (m/w/d)

    vor 1 Woche

    Augsburg, Deutschland OHB Vollzeit

    We - MT Aerospace - are part of the OHB Space and Technology Group. As a leading international aerospace company, we develop, manufacture and test essential components for launcher programs such as Ariane, the Space Launch System (SLS) as well as commercial launcher systems, the Airbus fleet, spacecrafts, satellites and defense applications. Thanks to...

  • Avionics Hardware Technician

    vor 1 Woche

    Augsburg, Deutschland Rocket Factory Augsburg AG Vollzeit

    Avionics Hardware Technician (f/m/d) Your Tasks - Collaborate with the design engineers for hardware assembly - Conduct technical meetings and collaborate with various departments - All aspects of electrical and avionics work - Installation of complex wiring harnesses and modifications to existing wiring, within Avionic shelves and panels. - Support and...

  • Gruppenführer in Strukturmontage

    Vor 5 Tagen

    Augsburg, Deutschland MT Aerospace AG Vollzeit

    Space. Far away for most - soon very close for you. Become part of an industry of visionaries and pioneers and make a valuable contribution as a Group Leader Structural Assembly (M/F/d) to help the European launcher Ariane and other international launchers take off. Your Tasks - Organising the operational area of structural assembly - Coordinating and...

  • Bid Manager

    vor 1 Woche

    Augsburg, Bayern, Deutschland Everllence Home Vollzeit 60.000 € - 120.000 € pro Jahr

    We can offer you the following tasks As Tendering Manager for Power Plants, you will be responsible for the preparation and coordination of tenders for the core business of the Power Segment, from the engine supply project to the finished power plant as an EPC solution. You assign tasks for technical design and cost calculation to specific specialist...

  • Bid Manager

    Vor 3 Tagen

    Augsburg, Bayern, Deutschland everllence Vollzeit 60.000 € - 120.000 € pro Jahr

    We can offer you the following tasks As Tendering Manager for Power Plants, you will be responsible for the preparation and coordination of tenders for the core business of the Power Segment, from the engine supply project to the finished power plant as an EPC solution. You assign tasks for technical design and cost calculation to specific specialist...