Working Student

**We help the world run better
**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

- Creation and maintenance of work instructions documentation and enablement material for end-users,
- Backlog consolidation and project task handling,
- Support project team with qualified advice related process and/ or tool (ServiceNow) usage and compliance,
- Continuously striving for process and tool optimization & process adoption.

This position will provide you:

- Hand-on experience on global project design & implementation,
- In-depth knowledge on ITSM & ITOM processes,
- Comprehensive knowledge on ServiceNow.

**What you bring**
- Preferred fields of study**:Bachelor **or **Master **students of Business, Engineering or Technology with at least **3 semesters left to finish studies**.
- Beneficial: Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes.
- Languages: Fluent in English, with strong writing skills. German beneficial.
- Soft Skills: Attentions to details, curiosity, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactive way.

Bachelor students are welcome Working remotely from Germany is possible

**Meet your team**

The Cloud Service Processes works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience.

We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture.
It is your opportunity to:

- Work for one of the best employers in this region,
- Be part of a highly skilled and motivated international teamThis is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.
- #Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers_

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 401611 | Work Area: Corporate Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid