Intern, Service Support

Overview:
Waters Corporation is always looking to hire outstanding future talent for our company. The **Customer Service Enablement/Service Support**team is looking to hire a summer intern out of our **Eschborn Office on a hybrid basis**. This internship is a phenomenal opportunity to gain real-world experience while working at the world's leading specialty measurement company. This internship will last approximately ten weeks and the program will commence in the spring/summer of 2025.

Waters is laser focused on:
**Groundbreaking Life-Science Innovation**: With our scientific expertise, we aim to solve problems that matter. We develop innovative analytical technologies to catalyze groundbreaking advancements in drug discovery, propel clinical development, and ensure the safety and quality of both small and large molecule therapies, including novel modalities such as Cell & Gene Therapy and mRNA.

**Diversity, Equity and Inclusion**: Our people are paramount in enabling us to solve problems that matter. Waters is committed to fostering a diverse and inclusive workplace that is representative of the societies we live in. Our approach to Diversity, Equity, and Inclusion (DEI) is designed to shift attitudes, foster inclusive behaviors, and encourage increased representation of employees with diverse backgrounds.

**Global Impact**:With operations in over 35 countries and a global team of over 8,000, our work goes beyond the life sciences. We contribute to ensuring the safety of food and water, such as precise PFAS measurement, and advancing new materials and technology, including batteries for electric vehicles.

**Responsibilities**:

- Timely and effective handling of customer inquiries and orders - preparing quotations, providing availability of goods and delivery information
- Exceed customer service level expectations (external & internal), working to agreed deadlines and a focus on finding solutions
- Managing the performance maintenance planning process including scheduling engineers' time and ordering parts to complete the job.
- Reviewing and processing of field service reports for billing.

**_ What are you going to be leaning with us?_**
- Managing different stakeholders
- Business acumen and networking
- ERP (SAP/Sales Force)
- Work in a fast-paced environment
- Personal development
- Company culture in the innovation industry
- Problem solving and decision making competencies
- Collaboration & team work
- Communication and proactive thinking.

Qualifications:

- Currently in your penultimate or final year and working towards a university degree in Business Administration, Project Management, Logistics, Engineering, or comparable study programs
- Advanced interpersonal and relationship-building skills, and good abilities to work effectively with a variety of other personal styles
- Proficient in both spoken and written English and German.

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._