Aktuelle Jobs im Zusammenhang mit Chief Operating Officer - Berlin - krisenchat gGmbH
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Chief Operating Officer
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Chief Operating Officer
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Chief Operating Officer
vor 24 Stunden
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Chief Operating Officer
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Chief Operating Officer
vor 2 Wochen
Berlin, Deutschland HAPEKO Berlin Vollzeit**Aufgaben**: - Sie fungieren als Impulsgeber, dynamischer und eigenverantwortlicher Manager, wertschätzende Führungskraft und als pragmatischer Machertyp - Sie tragen als Mitglied der Geschäftsleitung Mitverantwortung für die Weiterentwicklung der Strategie und des Geschäftsmodells - Sie setzen zentrale Projekte eigenständig entlang der...
Chief Operating Officer
vor 2 Wochen
**Your mission**:
As krisenchat's COO (gn), you will play a central role in implementing our strategic vision by leading and optimising our daily business operations, driving continuous improvement and fostering a positive company culture. Your leadership and commitment are critical to advancing our mission and making a lasting impact on society.
**Responsibilities**:
- ** Operational Strategy**: Translate krisenchat’s vision and strategic roadmap into an internal operating system and structure that runs smoothly. Ensure that all departments work synergistically.
- ** Organisational Development**: Facilitate continuous organisational development in a changing and growing company, focussing on good change communication to all stakeholders
- ** Team Coordination and Management**: Oversee the daily operations of various departments, including the chat service and Marketing/Content ensuring effective collaboration between units as well as within leadership. Facilitate potential interdepartmental differences and ensure smooth communication.
- ** Process Optimization**: Continuously assess and improve operational processes to enhance service efficiency and user satisfaction. Implement best practices in workflow management to streamline operations.
- ** Scalability and Growth**: Plan and implement strategies for scaling operations to support growth in helpseekers’ base and service offerings. Adapt operational frameworks to support new products and services developed by the leadership team.
- ** Performance Metrics**: Co-Develop KPIs for operational efficiency. Monitor these metrics and provide reports to the executive team on current performance and necessary adjustments.
- ** Stakeholder Engagement**: Communicate regularly with stakeholders, including team members, funders, and partners, to ensure they are aligned with the organisation’s goals and operations.
- ** Compliance and Risk Management**: Ensure that the organisation complies with relevant laws, regulations, and standards, especially those related to data protection and mental health services. Manage risks that could impact operational efficiency and company reputation.
In collaboration with the executive team, drive:
- ** Culture Building**: Foster a culture that is human, based on trust, multiperspectivity, constant evolution and impact focus which strives for constant evolution and high impact.
- ** Leadership Development**: Cultivate leadership skills within the team, with a focus on a high-potential program for (junior) managers
- ** Operationalizing new products**: Work with the CXO and CTO to facilitate the operational integration of new products and services. Ensure that new product developments are viable from an operational perspective.
- ** Resource Allocation**: Manage resources effectively, ensuring that the right tools and personnel are available to meet operational needs without overstreching the budget.
- ** Quality Control**: Maintain high standards of service delivery, ensuring that all user interactions meet the organisation’s quality criteria. Implement quality assurance protocols to monitor and improve service delivery.
**Your profile**:
- You have a minimum of ~ eight years experience in comparable operational management roles in quickly-scaling environments, preferably in startups or scaleups. Experience in the health sector, digital services or social economy is valued.
- A proven track record presents strong leadership skills for managing cross-functional teams and fostering a collaborative and mindful work environment.
- You have a new work mindset, that is comfortable with working in a fast-paced and dynamic environment.
- You are characterised by a good balance between a clear drive to act and continuous personal development as manager
- Your interdisciplinary communication skills are well above average, which you have already proven through successful transformation processes as well as purposeful external communication into a network of external partners and liaisons.
- You are an experienced practitioner when it comes to setting up and implementing key figures in the digital (health) business and can lead your teams through the implementation process.
- Empathetic leadership is your daily business in German as well as in English - both languages should be on C1 to C2 level.
- Condition for employment: An impeccable extended certificate of good conduct, as we work in the context of minors and/or persons seeking help.
**Why us?**:
**Let´s take a sneak peak at our benefits**:
- ** Competitive salary in line with responsibility**: We reward your performance and the success of your/our teams with an appropriate salary.
- ** Purpose**: Together with a highly motivated team, you will have a positive and lasting impact on children and young people in need and expand the support services in line with our strategy.
- ** Top equipment**: You decide whether you want to work with a Macbook or Thinkpad and can equip your
