Business Management

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud
- enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

The
**SMC (Small Medium & Corporate)** teams brings our mission to the German Mittelstand, re-imagining together with our customers and partners the future based on digital capabilities.

We are currently hiring a
**Senior Business Manager (BM)**, reporting to the German SMC Lead

As part of the German SMC Leadership team, this is an opportunity to join a fast paced, continually evolving environment built on integrity, trust, and a growth mindset.

In this highly collaborative role, the BM will be responsible for co-creating and executing the SMC strategy, lead business innovation and strategic projects, orchestrate the SMC leads external meetings, executive sponsorship relationships, regional office visits, internal orchestration for deal acceleration/unblocking, customer and partner communications, and follow up activities.

This role requires a strong understanding of the Microsoft Strategy, customer interactions, with ability to drive tangible business outcomes while balancing customer/partner needs and internal priorities. It requires someone who can represent the 'voice' of the Leadership to communicate and coach teams internally, while also crafting clear and concise communications to customer and partners externally.

The position also relies heavily on the ability to collaborate effectively across the German and EMEA HQ teamand many other Microsoft stakeholders to orchestrate, manage and resolve any customer/partner issues or setbacks. Key stakeholders include EMEA Area and German Leadership, Account teams, Staff teams, business partners such as BD, SPT, DWR, CELA, Finance, etc.

**Responsibilities**:
Create an end-to-end strategy and process for the SMC Lead’s strategic initiatives, customer and partner engagement aligned to strategy, goals, and objectives, including:

- Establishing criteria for prioritization/selection approach of Customers and Partners (Industry, compete, deal escalations, breakthrough opptys, exec sponsorships, etc.). Combination of proactive planning + agility to react quickly to high priority/time sensitive requests
- Ensuring high quality/high impact meetings by actively managing the preparation and pre-meeting planning (briefings, bringing in the right teams or individuals together, ensuring tangible outcomes, connecting the dots across stakeholders, etc.)
- Develop, orchestrate, sponsor or manage key transformational projects
- Proactive planning and ongoing engagement for Executive sponsorship accounts to stay updated on strategy and progress, maintain relationships, and drive the follow through actions internally/externally
- Managing the action tracking / follow up / orchestration (& helping to draft customer/partner communications while grasping the SMC Lead's 'voice' and appropriate tone)
- Proactive planning and management of Regional Office Visits and Executive Sponsor Relationships
- Creating a structure for tracking engagement impact through established KPIs and evolve strategy based on insights
- Active problem solving and partnering with the German Extended Leadership team and business partners to ensure company priorities are being achieved and customer/partner satisfaction is at a high

**Qualifications**:

- ** Problem Solving**: Sees causal links in complex patterns or ambiguous data and formulates conclusions that solve highly complex business and technical problems. Presents data-driven analyses based Synthesizes key data elements into a compelling rationale for action Business Acumen: Uses his/her understanding of business drivers in multiple geographies (for example, market, competitors, talent pools, regulatory, customer, and operations) when developing strategies on business benefits to solve highly complex business and technical problems.
- ** Project Management**: Proactively identifies implications of related internal and external business conditions to risks and depende