Sr. Renewals Account Representative

Vor 6 Tagen

Grasbrunn, Deutschland Open Text Corporation Vollzeit

**Req id**:29801- Grasbrunn, BY, DE**OPENTEXT - THE INFORMATION COMPANY**
- As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.- Join our Renewals team in Grasbrunn as**Sr. Renewals Account Representative (m/w/d)**

**Key accountabilities / Objectives**:

- Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer.
- Trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
- Subject matter expert in systems and process.
- Primary escalation point for first level issues, and supports both leadership and the Maintenance Renewal Specialists.
- Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members
- Helping to identify opportunities for additional knowledge or training, the internal/external landscape
- Responsible for understanding and sharing roadmap information with the team

**What it takes**
- A track record of experience in Renewals, Sales, Customer Success or similar customer facing roles.
- Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
- Solid sales skills with a customer focus
- Excellent organizational and communication skills and the ability to work effectively in cross-functional teams
- Experience in an outbound phone sales/support role
- Willingness to take on ad hoc responsibilities
- Strong Microsoft Office skills
- Experience in SAP is an asset
- The following additional languages would be advantageous: French, Italian, Spanish
- At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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