Division Lead

**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Division Lead - Everyday Banking. As a Division Lead - Everyday Banking you will play a pivotal role in our dynamic team dedicated to enhancing customer experiences through innovative digital solutions. Your responsibilities will include leading multiple high-performing teams, championing a culture of "Right First Time" service, and implementing exceptional operational standards. You will lead a team of People Leads as direct reports, leveraging your extensive leadership experience, digital expertise, and strategic thinking to ensure operational efficiency within Everyday Banking Function. **Job responsibilities** - Implement and maintain operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service - Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity - Maintain cross product operational standards and consistency - Collaborate with technology and process engineering teams to design best in class business customer experiences while mitigating risks - Take over and drive new project initiatives aligned with strategic goals **Required qualifications, capabilities, and skills** - Strong track record as a lead in Financial Services, banking or another heavily regulated industry - Leadership experience handling large teams and processes with customer centric approach - Digitally savvy across different medians - Excellent communication and presentation skills in English and German, both written and oral - Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience **Preferred qualifications, capabilities and skills** - Experience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving business - Experience working in global teams ICBCAREER **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.