Intern Technical Partner Management

**Your mission**:
Our partnerships with Charging Point Operators (CPOs) across Europe are the backbone of our business model within the last 3 years we have grown our network across 32 markets with 1000 partnerships now in place.
- Learn about how the digital eco-system of EV charging works, from charge point operators via roaming platforms to the eMobility service and the EV driver.
- Analyse hands-on issues that EV drivers have anywhere in Europe at a station, e.g. charger does not start, charger is not giving sufficient power or prices for conducted sessions are not correct.
- Help us to improve the charging experience so drivers will be able to charge anywhere without any friction.
- Take responsibility for such incidents and engage internally and our partners across Europe to find solutions.
- Ensure fast and efficient issue resolution at the interface to our partners - in close alignment with external counterparts in the technical teams of our partners and our internal teams
- Analyze root causes of incidents, identify clusters and contribute to finding a smart solution to avoid incidents at the root cause.
- Be part of our highly motivated team that manages the technical interface to all our partners in Europe and Japan.
- Help documenting best practices for incident management.
- Support the technical onboarding of new CPO partners: be part of complex partner onboarding / rollout projects and secure service and feature functionality in alignment with Operations, Product Management and IT.

**Your profile**:

- Currently enrolled or have Bachelor or Master degree in Computer science, Electrical Engineering or Operations Management.
- Passion to learn about electric mobility.
- Be available to work full time as an Intern in Berlin/Munich for 9-12 months.
- Experience as Support engineer or handling tickets is a plus.
- Skills with the tools JIRA, PowerBI, Confluence and expertise in working with tools for data analysis e.g. SQL or Python are advantageous.
- Knowledge on EV charging user journey and charging functionality and industry protocol standards are advantageous.
- Analytical mindset with problem solving attitude.
- Communication skills to efficiently align with internally and with our partners.
- Good presentation skills and ability to explain complex issues to different stakeholders.
- Comfortable working within a high-paced, impact-driven environment and getting hands-on to get projects to move forward.
- Knowledge or a strong interest in EV charging user journeys, chargingfuntionalityand industry protocolstandards is advantageous
- You are fluent in English, German is a plus.

**We offer**:

- A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes-Benz Mobility & bp
- Working on products & services with a high social impact
- An international team of talented people who love what they do and live a collaborative spirit
- An open-minded culture with room for growth and the freedom to bring in own ideas
- Subsidized gym membership, subsidized office lunch benefit, monthly mobility budget, offsite/ team events & much more
- Modern, sunny offices in Berlin & Munich

and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

**Get in touch**:
Excited about being a part of the transition to e-mobility?

We are looking forward to hearing from you