Customer Care Representative

**You will**:
Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
Actively work with the customer care team on customer intimacy and delivering superior customer experience
Day to day communication and collaboration with customers, operations, sales and internal parties involved
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Manage customer expectations and building strong relationships
Proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
Proactively ask for and act upon Customer feedback
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Follow the new Customer/product processes and contribute to improve New customer experience
Participate to Customer visits and presentations when required

**Your professional profile includes**:
High School or Secondary Education; Associate or University Degree preferred

**Languages**: English and other language(s) as required

**Professional experience**: a minimum of 2-3 years in the industry including customer facing role
Strong knowledge of SAP and associated processes
Microsoft Office expertise
Interpersonal and communication skills
Demonstrated Customer Relationship Management
Basic Inventory Management knowledge
Negotiation skills
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World