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Artist & Label Relations Executive [italian and
vor 2 Wochen
**YOUR MISSION**
We are looking for an Italian-speaking Artist and Label Relations Executive. This is a full-time (40 h per week) and hybrid-remote position.
Your main responsibility will be “customer support” in Italian and desirable also in German and you should be organized, self-motivated and have experience of successfully handling customers.
**The responsibilities include, amongst other things**:
- Be the the first point of contact for new and existing customers
- Answer inquiries by using our CRM tool
- Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team
- Ensure that quality metrics are met and maintain a high level of customer satisfaction
- Translation of website content & marketing messages
**YOUR PROFILE**
- Italian speaking on a native level with excellent written skills
- Fluent in English to a business level, additional languages skills in German are desired
- Based in Berlin with a German work permit
- Prior experience with customer service
- Strong communication skills and comfortable working in a remote environment
- Patient problem solver with a desire to understand and help customers, even the toughest ones
- Team-player, eager to learn
- Experience with writing content in the specified languages is desired
- Experience with Community Management is a plus
- Strong passion for music and knowledge of the music business is a big plus
If you have got a strong acumen for customer support and are looking to build your career in an exciting music and technology company, we’d love to talk to you
**WHY you should work with US?**
- Highly motivated, international team of music lovers and marketing professionals
- High degree of autonomy, with a coaching approach from management
- Regular, scheduled feedback
- We really value work-life balance
- Flexible working times, option to work abroad for two month per year and take unpaid leave on top of your regular holidays
- Hybrid-remote work: work from our centrally located, modern office in the beautiful “Bergmannkiez” (Kreuzberg) or from your fully equipped home office any day
- Regular Team Events and lunches, as well as Feierabend Beers
