Customer Service Representative

vor 2 Wochen

Munich, Deutschland Edwards Lifesciences Vollzeit

Customer Service focusing on supporting external and internal Customers. It includes providing accurate and complete information using appropriate methods and tools to ensure effective support.

Provides customer service support to customers utilizing effective relationship management skills.

**Key Responsibilities**:
Order Management/Fulfillment
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Follow up with the customer in terms of order status, backorder, requests
Processing the orders of consignment stock and follow up on the consignment level

Complaint management
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedure, guidelines and document customer interactions

**Education and Experience**:
High school diploma or equivalent 10 years years experience of previous related required and
Bachelor's Degree or equivalent 5 years experience preferred

**Additional Skills**:
Technical ability
Advanced computer skills including usage of MS Office 365
Experience with an ERP software (e.g. JDE) preferred
Analytics
Digitalization & Automation

Crisis Management
Excellent problem-solving skills
Ability to prioritize competing objectives in a fast paced environment
Critical thinking and challenging status quo

Order Fulfillment
Order Management
Master Data Management
Inventory concept knowledge

Relationship Management
Partnership building
Communication skills (soft skills)
Influencing skills
Active listening

Ability to work in a fast paced environment
Ability to work effectively in a cross-functional team environment
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Proficiency in French is preferred

What is it like to work at Edwards Lifesciences in Germany?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Germany also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan Risk
Insurance Meal Benefits
Service Awards Enhanced
Leave Benefits
Transportation Benefits
Employee Stock Purchase Programm
Employee Assistance Programm
Comprehensive Wellness Programm including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits policy and components may vary by location and type of employment

  • International Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland WorkSmart Vollzeit

    **International Customer Service Representative (m/w/d)**: - Referenznummer 58288 Sie sind auf der Suche nach einer **neuen Herausforderung?** Sie handeln** Lösungs - und Serviceorientiert** und arbeiten gerne in einem **internationalen Team?** Eine **strukturierte **und** präzise Arbeitsweise **zeichnet Sie aus? **Dann freuen wir uns auf Ihre...

  • Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland Robert Half Vollzeit

    **Customer Service Representative (w/m/d) gesucht - **Wir suchen für unseren Kunden, ein Pharmaunternehmen mit Sitz in zentraler Lage in München, zum nächstmöglichen Zeitpunkt einen **Customer Service Representative (w/m/d) **. Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhältst du einen unbefristeten Arbeitsvertrag von Robert...

  • Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland WorkSmart Vollzeit

    **Customer Service Representative (m/w/d)**: - Referenznummer 58289 Die **Zufriedenheit** Ihrer Kunden liegt Ihnen am Herzen? Sie sind **zuvorkommend** und für Ihr **Engagement** bekannt? Zudem verfügen Sie über eine **strukturierte Arbeitsweise**, **analytische Fähigkeiten** und begegnen neuen Herausforderungen mit **Enthusiasmus?** **Dann nutzen Sie...

  • Customer Service Representative

    vor 1 Woche

    Munich, Deutschland Mouser Electronics Vollzeit

    **We continue to grow. Grow with us!** For the expansion of our team in Munich we are looking for a motivated, German and English speaking **Customer Service Representative (M/F/d)** for the next possible start date. **What to expect**: - Processing orders, quotations and complaints following our "Service Excellence" approach - Establishing and maintaining...

  • Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland HireOn Vollzeit

    Position: Customer Service Representative with Turkish Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Provide support to Content Creators/Influencers across Social - Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools. - Outbound...

  • Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland Mouser Electronics Vollzeit

    **We continue to grow. Grow with us!** For the expansion of our team in Munich we are looking for a motivated, German and English speaking **Customer Service Representative (M/F/d)** for the next possible start date. **What to expect**: - Processing orders, quotations and complaints following our "Service Excellence" approach - Establishing and maintaining...

  • Croatian Speaking Customer Service Representative

    Vor 4 Tagen

    Munich, Deutschland Essence Coaching Group Vollzeit

    Croatian Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday Sunday, 09:00 19:00 (rotational shifts) Contract Type: Fixed-term contract (8 months) Salary: 1,200  Euro gross per month About the Job Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support...

  • Export Customer Service Representative

    vor 2 Wochen

    Munich, Deutschland Amer Sports Vollzeit

    **POSITION TITLE**: **Export Customer Service Representative (M/F/d)** **LOCATION**: **Garching near Munich / Germany** : **As an Export Customer Service Representative (CSR), you will provide excellent service to customers/distributors from order entry to delivery and increase customer satisfaction.** **You will ensure that customer shipping and export...

  • Customer Service Representative

    Vor 5 Tagen

    Munich, Deutschland AmerisourceBergen Vollzeit

    - What you will be doing - Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for...

  • Customer Support Representative

    vor 2 Wochen

    Munich, Deutschland WorkSmart Vollzeit

    **Customer Support Representative (m/w/d)**: - Referenznummer 58541 Sie sind **Experte im Customer Support **und konnten bereits **Erfahrungen in den Bereichen Halbleiter oder Automotive** sammeln? Sie** arbeiten gerne im Team** und in** Zusammenarbeit mit internen und externen Parteien**? Nun möchten Sie den nächsten Schritt in Ihrer Karriere...