Retail Performance Working Student
Vor 5 Tagen
Poste
As a Retail Performance Intern or working student based in Munich, you will work closely with our stores across Germany and Austria, providing first-line support on a daily basis. You will assist in coordinating Retail Performance initiatives and contribute to enhancing the client experience in our stores. Acting as a key liaison between our Retail teams and various Head Office functions—including Retail Performance and Learning—you will play an integral role in driving operational excellence.
Missions
Key Responsibilities On a monthly basis, your main tasks will include: - KPI Monitoring & Analysis: Proactively review, monitor, and conduct weekly and monthly operational and turnover KPI reporting. - Data Analysis: Perform in-depth data analyses across various retail KPIs, with a strong focus on client experience, to support store teams in fostering customer satisfaction. - Reporting & Coaching Initiatives: Develop new reporting approaches for in-store coaching programs in close collaboration with the Learning team, ensuring continuous and qualitative follow-ups for store teams. - Retail Communication: Actively promote internal tools and processes for stores through the weekly internal Retail Magazine, working cross-functionally to ensure engaging content. - Training & Workshops: Support the organization of workshops and training sessions aimed at optimizing store operations and processes. - Project Support: Assist the Retail Performance team with ad hoc projects to enhance the client experience and support daily business operations.
Profil
Your Profile - Fluency in English and German is required; French is an asset. -Availability for a 12-month internship or working student position, starting as soon as possible - Advanced data analysis and reporting skills, with proven experience in analyzing and visualizing large data sets - Advanced in MS Office, particularly Word and PowerPoint. Additionally, exceptional Excel skills with the ability to conduct independent analyses and create reports. - Strong interpersonal skills with the ability to build professional relationships with both internal and external stakeholders. - Previous experience in a client-centric service environment is essential. - Excellent written and verbal communication skills. - Strong organizational skills, with the ability to prioritize tasks, work independently, and meet tight deadlines. - A proactive team player who thrives in a dynamic, multicultural environment. - An agile, entrepreneurial mindset, with a problem-solving approach to challenges.
Informations complémentaires
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