CRM Administrator

As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a broad range of specialized services from hands-on support to rollout
- and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships. Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of 200 employees from over 50 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client experience first.

**What you'll do**
- **CRM Implementation**. You have the opportunity to own the topic of CRM at ctrl QS, you drive the end-to-end implementation of our CRM HubSpot (Sales Hub) and support with the setup and implementation of a CRM strategy at ctrl QS with a focus on sales, networking and client success.
- **CRM Administration and Setup. **As the primary administrator of HubSpot CRM, you create and improve sales workflows and design optimal lead management and routing processes of the sales pipeline. You develop a lead scoring methodology and define areas of process integration required across the business.
- **Enablement and Adaption**. You collaborate with other business units to ensure CRM processes are integrated. You enable our team to use CRM in their day-to-day work and build internal documentation and training for administration and role-based guidance.
- **Sales** **Operations**. You handle all day-to-day functions, including user account maintenance, configuration, permissions and other routine tasks. You find solutions to improve and automate inefficiencies in business processes in sales operations and support the business development team with ad-hoc dashboards and reporting to increase sales productivity and operational efficiency.

**What you can offer**
- You have gained 4-5 years of working experience with HubSpot or Salesforce (Sales & Marketing Hubs) including significant experience in sales operations in B2B service (agency or consultancy preferred).
- You are experienced in CRM implementation, dashboard creation, and data management.
- You are independent and structured with a strong passion for CRM and enabling people to work with it.
- You are an excellent communicator, collaborator, and networker with strong analytical skills and a proactive, impact-driven mindset.

**What we offer**
- Healthy work-life balance with 28 days of vacation, possibility to work up to 3 months per year from any place in the world and sabbatical opportunities
- Hybrid working set up: we have fully equipped, spacious, modern office in the heart of Berlin and we can support you with all necessary devices for your home office
- Many learning opportunities with our internal Training Program, peer knowledge exchange sessions and various development and career path
- Regular monthly budget for team activities
- Other initiatives and benefits such as German classes, LinkedIn learning access, weekly buffet breakfast, mindfulness sessions and more

Application Question(s):

- What is your salary expectation (in euro, gross, per year)?
- What is your earliest starting date / notice period?

Work Location: Hybrid remote in 10117 Berlin