Working Student

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**ABOUT THE TEAM**

The Cloud Business Process Management team works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. The unit builds the bridge between cloud-related development, operations, and customers.
We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology by harmonizing processes for all Lines of Business based on a modern cloud architecture.

It is your opportunity to:

- Work for one of the best employers in this region,
- Be part of a highly skilled and motivated international team.

**THE ROLE**

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholders SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM) processes of the Process Framework.

The related tasks include, but not be limited to:

- Creation and maintenance of process documentation and related assets,
- Creation and maintenance of BPMN diagrams in Signavio,
- Ensure timely delivery of quality documentation regarding Cloud Delivery processes, Customer Support processes and tools.
- Perform process document and related assets quality checks and implement changes.
- Support team members with process maintenance and governance related back-office activities like managing process publishing requests, change asset requests, tool end-user support, handling the team mailbox information requests, manual synchronization of control data between tools, etc.
- Create process documentation reports based on LoB demands, audit preparation and audit trail logging.
- This position will provide you an in-depth look into the SAP CPIT’s Business Process and Solution Management unit and is one of few companies adopting the BPMN and ITIL Best Practices for their business processes.
- Continuously striving for process and tool optimization & process adoption.

This position will provide you:

- In-depth look into the SAP Corporate Process Framework and specifically into the Cloud Operations and Support Customer process areas, adopting the BPMN and ITIL Best Practices for their business processes.
- Hand-on experience on global process project design, deployment, implementation, adoption and feedback collection.

**ROLE REQUIREMENTS**
- Preferred fields of study**:Master**students of Business Informatics, Data Sciences, Engineering or Technology with at least 3 semesters left to finish studies.
- Beneficial: Basic understanding of ITIL/IT Service Management (ITSM) processes.
- Languages: Fluent in English, with strong writing skills. German beneficial.
- Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactive way.- This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers._
- #Workingstudent #Werkstudent #Internship #Praktikum #Germany #Deutschland #Student #Internationalstudents_

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433212 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid