Working Student

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**

We offer students an attractive working environment and exciting tasks in the Customer Engagement Advisory Excellence Team. You will have the chance to gain deep insight, especially in contributing to influencing customer solution adoption, consumption, and solution expansion. Furthermore, you will have the opportunity to support content-related projects in strategy and technology for Customer Engagement Advisory.

**Your assistance will be expected in the following matters**:

- Qualification and monitoring of incoming tickets in CEA Unified Ticketing
- Data maintenance
- Dispatching of tickets
- Implementation of Enablement Sessions
- Liaison with different teams within Customer Engagement Advisory (CEA)
- Operations Support of our proactive Customer Engagement activities
- Editing and publishing of content assets (e.g., articles, social media pages, blog posts, videos)
- Design communication assets (e.g., PowerPoint presentations, posters, flyers, illustrations)
- Active Support in different internal communication and enablement projects
- Support ad-hoc tasks and special activities on demand
- Internal and external event management support from planning over execution to follow up

**What you bring**
- Student (f/m/d) at a university or a university of applied sciences
- Preferred fields of study: Communications, Marketing, Business Administration, or comparable
- Computer skills: MS Office, especially PowerPoint, Excel, and Outlook
- Language skills: Fluent written and spoken English skills, German is a plus
- Soft skills: The ability to work in a global team with a multicultural nature, creative, focus on quality and results, open personality, and professional communication style, proactive
- Others: Previous experience in the area of communications, marketing, or project management is a plus

**Meet your team**

As part of the Customer Services & Delivery (CS&D) organization, the Customer Engagement Advisory (CEA) unit delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises. We connect and build the bridge bringing our customers and their front roles together with other relevant units within SAP, advising them to close gaps in knowledge, acting as experts, partners, and coaches.
Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market.
In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.
Together we Connect. Engage. Advise.- This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers._
- #Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers_

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 415403 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid