Customer Support Speaker for German

Vor 3 Tagen

Hamburg, Deutschland Atlean World Vollzeit

**Technical Support Specialist (German Speaker) - Lisbon, Portugal**

We are a leading multinational company seeking a talented and enthusiastic Technical Support Specialist to join our team in Lisbon. If you are a fluent German speaker with a passion for technology and customer service, we want to hear from you

**Key Responsibilities**:

- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through step-by-step solutions to ensure their issues are resolved effectively and efficiently.
- Document and track customer issues using our ticketing system.
- Collaborate with other team members to escalate and resolve complex issues.
- Stay updated on product knowledge and industry trends to provide accurate information and support.

This role offers a fantastic opportunity for growth and development within the company.

**Requirements**:

- **Language Skills**: Native level of written and verbal communication skills in German, and a good level of English (B2/C1).
- **Technical Proficiency**: Basic knowledge of computer systems, software, and hardware. Previous experience in technical support is a plus.
- **Problem-Solving Skills**: Strong analytical and troubleshooting abilities.
- **Customer Service Skills**: Excellent communication and interpersonal skills. Ability to maintain a positive and professional demeanor.
- **Adaptability**: Ability to work in a fast-paced environment and adapt to changing priorities.
- **Availability**: Willingness to work in rotating shifts, Monday to Friday, 8 hours per day.

**Benefits**:

- **Competitive Salary**: Starting from 1500e per month.
- **Health Coverage**: Private health insurance from day one.
- **Meal Allowance**: Paid by debit card, which can be used in various establishments.
- **Language Support**: Free Portuguese lessons.
- **Career Advancement**: Opportunities for quick career progression within a dynamic multinational company.
- **Work Environment**: Modern, centrally located office with canteen facilities and easy access to public transportation.
- **Social Activities**: Free company events and activities, including social events, surf lessons, yoga, and trekking.
- **Relocation Package**: Includes administrative assistance, shared accommodation, airport pick-up, flight expenses reimbursement, and yearly paid flight home.

**Work Schedule**:

- 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8 am to 5 pm.

**Application Details**:

- **Contact**: Paula Skalecka
- **WhatsApp**: +351 911 158 483

**Job Type**: Full-time

Pay: From 1.500,00€ per month

Application Question(s):

- Do you need support with accommodation?
- Are you able to move to Lisbon?

**Language**:

- German (required)

Work Location: In person

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