Customer Lead Retail

vor 1 Woche

Berlin, Deutschland Deutsche Telekom MMS GmbH Vollzeit

**In Short**:

- Munich, Hamburg, Berlin, Dresden, Stuttgart
- Ability to travel to clients
- Fluent in German and English both verbally and written

**General Purpose**:
As Customer Lead Retail you are the central point of contact for one of our key clients. In your role you are responsible to build, develop, and maintain strong trusted relationships with our clients to support their digital success. You ensure customer satisfaction by anticipating the client’s needs and guiding them through the entire journey to the next level of digitalization. Specifically working in the Retail industry, you will be responsible for a client in the areas of food, fashion, cosmetics, sporting goods, furniture, and electronics. You collaborate closely with the MMS executive board and develop models for successful customer relationships in our customer success network.

**Key Responsibilities**:

- Take responsibility for key clients and build up strong and trusting customer relation
- Advice clients at management level on strategy development and provide impulses for concrete digitalization opportunities
- Build up deep understanding of the client and its needs and develop the MMS product portfolio respectively
- Ensure customer’s satisfaction with our products/services and identify new business opportunities through cross-, and upselling
- Resolve client’s issues and complaints and anticipate challenges and improvement potentials
- Coordinate, connect, and support the MMS teams at the client site
- Support approaching the retail industry through own expertise and industry knowledge

**Knowledge skills & experience**:

- 3+ years experience as sales manager/key-account manager in the retail industry
- Digitalization expert in the retail industry
- Creative, energetic and convincing communicator that can demonstrate the competitive advantages stemming from digitalization
- Outstanding networking and communication skills (verbal & written)
- Excellent presentation and story-telling skills
- Team-player with positive mindset and result-orientation
- Bachelor’s degree in relevant field; Master’s degree preferred

**Benefits**:

- Motivated team of retail
- and digitalization enthusiasts
- Trust-based working hours
- Mobile working possible throughout Germany
- Extensive range of available training courses
- Business trips - Travel time is working time
- WE BRING TALENTS TOGETHER TO PLAY EXTRAORDINARY
- WITH OUR TEAM OF 2000 DIGITAL NATIVES, FORWARD THINKERS, PROJECT LOVERS, DISRUPTORS AND INNOVATORS, WE CREATE DIGITAL EXPERIENCES.
- WE SHARE OUR KNOWLEDGE. BEING AUTHENTIC.
- ACTING AND THINKING LIKE ENTREPRENEURS.For us, it's the person that counts We do not think in terms of gender, ethnic origin, religion, age, sexual identity or disability. We live diversity and firmly reject discrimination
**Are you In?**:
YOUR CONTACT

YOU STILL HAVE QUESTIONS OR ARE LOOKING FOR SPECIFIC INFORMATION? DO NOT HESITATE AND CONTACT ME AT ANY TIME.
- Sylvia
- Telefon**:+49 351 - 2820 - 7555

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