Head of Customer Care/ Support Specialist

**YOUR MISSION**: We are looking for an additional team member to join our customer support team. As Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical and therapetical knowledge. As a Rhyk service professional, you are the face to the customer, ensure that customer’s equipment can be used, maintained and serviced and that the clinical and physiotherapeutic staff receives professional assistances and guidance for Rhy’s products. **Main responsibilities will include**: - Review and approve installation, usage and upgrade procedures. - Perform Troubleshooting independently - Plan, organize, and implement all service assignments, study support, training sessions conscientiously and independently - Perform mandatory administrative tasks accurately - Document performed services according to Rhyk procedures - Provide ideas and innovation to improve current products, provide sustainable input for continued engineering & deliver design feedbacks from customers to the R&D department - Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service - Maintain good and efficient communication between customers, colleagues and superior - Create and review EMS (medium frequency) training plans together with internal and external experts **YOUR PROFILE**: - Technical degree in electrical engineering, electronics or physiotherapy - Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider would be a plus - Strong analytical, troubleshooting, and problem solving skills - Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently - Excellent organization and time management skills, ability to manage several work streams simultaneously - Ability to work well individually and in a team environment - High flexibility and willingness to travel internationally up to 30% of the time - Excellent communication skills in English and German - Basic MS Office knowledge - Medical knowledge about physiotherapy and fitness is a plus **WHY US?**: - Join us and combine digitalisation with health and lifestyle - you make the difference You will be part of a dedicated team with the mission "to make Health available for Everyone". - At Rhyk, you can expect a strong team spirit, a lot of responsibility and creative freedom in a dynamic, fast-growing startup with big ambitions. - Rhyk lets you work freely and independently, and you have access to an office in the centre of Cologne, right next to Cologne Cathedral / Central Station. Of course, fresh fruit and drinks are provided at all times. - Home office? No problem at all. You decide where you would like to work from and have the possibility to interact remotely at any time. - We value an open feedback culture, transparent communication and a strong focus on your personal development. - Rhyk takes care of your personal health Twice a year you can get an individual physiotherapy check-up. **ABOUT US**: Rhyk Technologies is a start-up focused on the development of smart and innovative products in the field of fitness, health and medicine. Our goal is to enable our customers to sustainably optimise their health and fitness through cutting-edge technologies and therapeutically effective approaches. We use cloud-based state-of-the-art technology and agile development methods based on self-organisation and continuous learning. Our solutions not only cover digital products, but also integrate advanced hardware solutions that pioneer in the healthcare sector.