Trade Floor Support

vor 2 Wochen

Hamburg, Deutschland INFOPLUS TECHNOLOGY PVT. LTD Vollzeit

**Job description**:

- On-site Support Services including but not limited to**; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix**:

- Ensuring all Incidents/Requests are met within the agreed service targets.
- Proactively monitors pending tickets.
- Performs installs, moves, adds and changes (**IMAC**) as required.
- Experience with **Trade floor hardware (like Bloomberg Keyboard, Switches)**:

- Provides face to face end user support and troubleshoot issues for IT products and services.
- Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
- Performing asset inventory/stock related activities as needed.
- Taking ownership of issues through to resolution on all appropriate requests.
- Ensuring all Incidents/Requests are met within the agreed service targets
- Ensuring all key Client processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
- To provide hands and feet support to another Infrastructure support.
- Providing on-site cover as part of a shift arrangement, covering off all areas of support.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Orients new joiners **on EUC systems**.
- Recommends and / or performs upgrades on systems **(EUC supported devices**) to ensure longevity.
- Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

**Technical Skills**
- Excellent problem solving / quantitative/ analytical skills.
- Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database/Security.
- Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
- Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues

**Communication, customer service & Teamwork.**
- Act as interface for other delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
- Speaks good clear English. Language.
- Strong Written and Verbal Communication Skills Local Language and English senior stakeholder level.
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.
- Maintain healthy group dynamics.
- Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
- Must be detail oriented and self-motivating.
- Relationship Management - internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
- Flexibility with respect to time - client deliverables need to be met with a “Can do” attitude.
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support

**Job Type**: Temporary
Contract length: 2 months

Pay: 130.00€ - 180.00€ per day

Ability to commute/relocate:

- Hamburg: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Trade floor Support (required)
- Desktop support (required)

Work authorization:

- Germany (required)

Work Location: In person

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