Payroll Associate

**About Wolt**:
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

**Job description**:
Our Courier Payroll Support Team is looking for a Payroll Support Associate (M/F/d) who will work closely with the team to ensure smooth and effective communication between the payroll function and our couriers in Germany and in future Austria.

You love numbers, structured work and have an eye for detail? You like to communicate with couriers and you have knowledge of payroll, payroll tax and social security issues? If this sounds like you, we'd love to talk

**Role Background**:
Wolt is a Finnish technology company founded in 2014 with the goal of changing the way people can order food in restaurants. Wolt has since grown rapidly to become a global company, currently operating in 23 countries and over 250 cities in EMEA and APAC, with 15 million registered users - and that's just the beginning.

The team of employees at Wolt currently consists of more than 100 HR, Payroll and Talent Acquisition professionals based in Helsinki, Copenhagen, Berlin, Tel-Aviv, Tbilisi, Budapest, Zagreb and Tokyo.

We are currently experiencing a period of hyper growth in Germany and Austria, to meet this demand we are now looking for you to join our team as Payroll Support Associate. (M/F/d).

This is a truly unique opportunity to be part of a Payroll team in one of the fastest growing companies in Europe and have the chance to really contribute to what a modern payroll looks like, with the goal of providing world class payroll and service to all our couriers.

**What you will be doing**:

- Provide first-class support to our couriers by responding to tickets related to payments and payroll documents
- Analyse incoming support requests and prioritise workflows accordingly
- Implement courier requests related to tax class changes
- Process income certificates, employment certificates, and other relevant documents
- Support Payroll Specialists with various administrative and operational tasks
Participate in the continuous review and update of country-specific payroll processes to ensure compliance with legal changes
- Collaborate with colleagues across teams, always keeping the courier experience at the centre of your work

**Our humble expectations**:

- 1-2 years of experience in communication role, supporting role or customer contact, ideally in payroll, HR, or other administrative tasks.
- Strong written fluency in German and English is essential, as the role focuses primarily on creating clear, concise, and accurate written communication in both languages. A basic level of spoken German is also required to support occasional verbal interactions.
- Excellent communication skills - both verbal and written
- Quick to learn and able to connect the dots between the details and the bigger picture
- Thorough and organised - you complete tasks with care and accuracy
- A hands-on, can-do attitude - you're proactive and ready to take initiative in a dynamic setting
- Tech-savvy and curious - you enjoy learning new tools and systems
- A passion for supporting others and solving problems with empathy and efficiency
- Resilient under pressure and able to stay focused in a fast-paced environment

**Our Commitment to Diversity and Inclusion**:
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.