Specialist - Key Account Services - Retail Operations

**Location**:Berlin
- Customer Service

**In short**:
Our Retail stores are growing, and with that growth comes new and exciting opportunities to join our vibrant and energetic team in Berlin

We're looking for a Key Account Services Specialist - Retail Operations to join our vibrant and energetic team In this role, you'll be instrumental in ensuring the smooth operation of our retail stores across EMEA, focusing on inventory management, order fulfillment, and process optimization.

**Your Mission**:
Being in direct contact with our customers and partners means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible.

Communication and enthusiasm are key in Customer Service. Dedicated to delivering the WOW, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

**Your story**:

- You will be the first point of contact to manage inbound and outbound orders, including daily replenishment from our third-party warehouse to stores and product returns from stores to the warehouse.
- You will be the main point of contact to manage the delivery for the stores. You'll answer questions about transfer orders (TO) and Intercompany PO/SO, and streamline communications with our third-party warehouse.
- You will be working across functional departments including: 3PL, Marketing, Inventory, Key account service and System Specialists.
- You will troubleshoot error messages within Microsoft Dynamics (D365) and other systems to ensure seamless operations.
- You will support new stores with account setup and order placement, collaborating with the Merchandising team on launch orders.
- You will have a crucial role in evaluating current processes and courageously provide creative solutions to drive continuous enhancements in retail operations.
- Support other Key Account Services teams during peak or low pick periods, demonstrating flexibility and a collaborative spirit.

**About the Team**:

- 3+ years of experience in a retail operations, supply chain, or logistics role, specifically with a focus on inventory management, order fulfillment, and warehouse coordination.
- Demonstrated experience with ERP systems, particularly Microsoft Dynamics 365 (D365), including troubleshooting error messages and managing order processes (TOs, Intercompany PO/SO).
- Proven ability to manage relationships with third-party logistics (3PL) providers, ensuring smooth inbound and outbound operations and effective communication.
- Experience in process improvement, with a history of identifying inefficiencies and implementing solutions to optimize operational workflows.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to enhance retail operations.
- Excellent English communication and interpersonal skills, capable of collaborating effectively with cross-functional teams (e.g., Marketing, Inventory, Merchandising, 3PL) and providing clear, concise support to retail stores.
- Experience supporting new store openings, including account setup and initial order placements.
- Intermediate Excel skills, including PivotTables and LOOKUP functions.
- Ability to work autonomously, managing multiple priorities and projects with mínimal supervision

**Most lived Spirit in our team**:
**Team**:
**Team**:
While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

**Berlin**:
In a former 19th Century postal building by Berlin’s river Spree, you’ll find our future-focused, creative hub.

Köpenicker Str. 122,
10179
Germany
- Rikiya
- HAPPINESS DELIVERY SYSTEM SPECIALIST, YOKOHAMA

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

**What to expect**:
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street - bringing you into our culture, while helping us learn how you think.
- Before you get started, feel free to consider if you want to work with us. Strange qu