Noc (Network Operations Centre) Technician

Job Introduction
Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

On behalf of our client, ESOC, we are looking for a skilled **NOC (Network Operations Centre) Technician**join our team distributed over the ESOC site, in Germany.

Main Responsibilities
As **NOC (Network Operations Centre) Technician** you will concentrate your activities on the following:

- Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.
- Supervise and coordinate scheduled support activities.
- Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.
- Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).
- Configure and monitor station configurations for satellite passes as well as data transmissions and performance.
- Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations.
- Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.
- Reporting and documentation.
- Act as first line of contact for users of critical systems.
- Provide 1st line computer and network support to all eligible users - including incident, problem, change request and user request/complaints handling.
- Identify the impacted services/users and inform all relevant parties.
- Initiate incident resolution or mitigating actions to restore the service asap.
- Call out/escalate to 2nd line support or external providers according to procedure.
- Follow-up on incident resolution/progress and inform interested parties of the status.
- Prioritise work according to criticality of systems, schedules and targets.
- Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.
- In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.
- Perform various housekeeping/administrative duties.
- Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.
- Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.
- Maintain a log of all relevant activities and events.
- Attend user meetings, briefings, user groups and workshops as required.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:

- Decisiveness and accountability.
- Fluency in English (spoken and written).
- A good understanding of IT networking: WAN/LAN concepts, technology and troubleshooting.
- Strong service ethic - responsive and courteous when handling user calls.
- Problem Solving aptitude.
- PC literacy: MS Office Products.
- Familiarity with operational environments.
- Team-player skills, ability to interface with technical and management personnel.

The following would be seen as an asset:

- Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station.
- Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints.
- Interest in and ability to coach / train other staff.
- Some knowledge of VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools.
- A good understanding of IT security concepts, technology and best practices.
- Knowledge of ITIL, certification a plus.
- Knowledge of, or proven ability of linear fault-finding, diagnosis and resolution methodology.

**On Offer**:

- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 30% subvention on Deutschla