Servicenow Architect

Tasks
- Interact with client business and technical leadership to define and design ServiceNow solutions that meet the client's needs.
- Provide technical leadership for the development activities, which include planning, designing, configuring, implementing, testing, documenting, and maintaining the solutions for the products implemented on the ServiceNow platform to meet the client's business needs.
- Complete detailed documentation for architectural design of solutions.
- Advise where out of the box functionality can achieve a desired outcome instead of resorting to customization as part of the demand management process.
- Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
- Work with the Product Management team to create working demos and prototypes as necessary, prior to full deployment within the ServiceNow environment

**Requirements**:

- ServiceNow Modules: FSM, CSM, TSM & TSOM
- Ability to collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
- Expertise to identify system deficiencies and recommend solutions
- Demonstrate ability in maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Working knowledge in appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Experience with Telecom processes and working with Telecom customers in the OSS domain.
- Excellent communication skills with the ability to drive design workshops aligned to ServiceNow and industry best practices
- Experience in migrations and system consolidations into a single standardized platform.