Renewal Operations Specialist Central Europe

**Über DataCore Software**
**Über DataCore Software**
DataCore Software bietet die branchenweit flexibelsten, intelligentesten und leistungsstärksten Software-Defined Storage-Lösungen für Block-, Datei - Container - und Objektspeicher. Das Unternehmen unterstützt mehr als 10.000 Kunden weltweit bei der Speichermodernisierung, sowie dem Schutz und dem Zugriff auf ihre Daten. Mit einem umfassenden und auf eigenen Patenten basierenden Produktportfolio, sowie konkurrenzloser Erfahrung im Umfeld von Speicher Virtualisierung inklusive hochwertiger Datendienste ist DataCore das Maß der Dinge für Software-Defined Storage.

**Renewal Operations Specialist**:
The Renewal Operations Specialist is responsible for the operational support and quotation of Perpetual and Term license renewals of DataCore’s industry-leading software, working in close partnership with Customer Success Management teams to maximize retention rate, minimize churn risk, and drive growth on the Renewal event.

You will have a consistent track record of success preparing Term and/or Perpetual Software Subscriptions quotes, with growth, and in building beneficial, positive relationships with the Customer Success, Distribution and the broader sales teams, and channel partners.

The role will operationally engage with distributors to align their goals with DataCore solutions and supporting Customer Success on on-time renewal. Own, drive and manage the renewal quotation process, uncovering roadblock and demonstrating strong project management capabilities.

**Duties**:

- Responsible for supporting Sales and Customer Success Teams with the renewal business
- Supports Customer Success, Sales, and Distributors to meet/exceed their assigned revenue goals and on-time renewal rate targets
- Works several quarters ahead of renewal dates to ensure customer Renewal Readiness; Engages with the broader account team to review the partner’s and customer’s health data and identifies renewal risk; Partners on remedial actions aimed at securing an on-time renewal with growth potential
- Prepares and provides customers renewal quotes within 180 days of support expiration
- Manages renewals from Quote to Order while understanding pricing and contractual obligations
- Pro-actively identifies issues that may impact a renewal and engages all available resources to resolve
- Assists the Sales and Sales Operation teams with customer and account research and customer audits for renewal
- Resolves order issues with Customer Service and Order Management
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation
- Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy, and insights generated from renewals performance

*Essential knowledge, Skills, Abilities:
*
- Consistent track record of success renewing Perpetual Renewals and Software Subscriptions
- Experience in selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and growth
- Experience in a sales support function that includes both direct customer interaction and working within a channel sales model
- Ability to manage installed base accounts by building and developing client relationships through personalized contact, understanding of client’s needs, probing for expanded opportunity and use cases, and the ability to communicate solution values of products & services
- Excellent organizational skills with the ability to prioritize tasks, take initiative, and work with mínimal supervision
- Able to work independently with mínimal direction
- Strong product understanding, system knowledge, and processes in order to manage a pipeline of opportunities
- Ability to identify problems and discrepancies, independently perform research and analysis of causes, and recommend corrective actions
- Collaborative style with the ability to communicate verbally and orally in a clearl and precise manner on technical and operational issues
- Must be detail and results-oriented with an ability to work in a global, cross-functional, fast-paced, and constantly evolving environment
- Ability to evaluate priorities and multi-task accordingly, while keeping others apprised of the status with respect to deadlines

**Education/Experience**:

- BA/BS preferred
- German language skills are required
- 5-8 years of relevant working experience in sales support functions or comparable fields within a SaaS or software company, start-up environment, or similar rapidly growing enterprise strongly preferred