Working Student Product Services

Vor 3 Tagen

Hamburg, Deutschland Statista Vollzeit

At **Statista**, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters - keep writing it as part of our team.

Are you ready to join us?

**Your Job**
- User management for internal tools, support and resolving login, access, or functionality issues for internal users
- Assistance with configuration management for the tools
- Help with the initial triage and routing of incidents in collaboration with other tech teams
- Support the development and testing of an internal AI-agent for user self-service and support automation
- Create and maintain internal documentation, structure FAQs, standard responses, and workflows that will power the AI knowledge base
- Contribute to the optimization of service request and incident workflows
- Our experienced engineers, configuration manages and product leads work closely with you and give you valuable feedback

**Your Skills**
- You are great in communication and don't hesitate to support other people
- You have foundational knowledge about SQL-statements and relational databases
- Good analytical and problem-solving skills
- You work independently, are team-oriented and have a goal-oriented, pragmatic and proactive way of working
- Familiarity with digital service platforms (e.g., Jira Service Management, Confluence)
- Foundational knowledge with AI and LLMs is not necessary, but would be a plus
- Good knowledge of english, knowledge of german a plus
- Engineering and development skills in Java and/or Typescript are a plus
- 15-20 hours per week with flexible weekly working hours

**Your team**
You will be an important part within our 'Order-to-Cash'-initiative with highly motivated, cross-functional people. You will work closely together with our software engineers, configuration managers and product leads to bring our product-led and sales-led business to the next level. You will always have the opportunity to get a lot of insights in different areas, methodologies and technologies within a great company and especially a great department.

**What we offer**

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work Join us and benefit from:

- Work from abroad 10 days a year (up to 30 if your family lives abroad)
- Hybrid work and flex-time
- International team and social events
- Career & training opportunities
- Attractive locations and modern offices
- Mental health support with OpenUp

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