Cep Specialist

9118 Meda Pharma GmbH & Co KG

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the Customer Engagement team member role will make an impact:
Key Responsibilities for This Role Include
- Supports management of the company’s Customer Engagement programs (CEPs), in particular Patient Support Programs (PSPs) and Market Research Programs (MRPs) as well as digital engagement programs.
- Being responsible for handling of new CEP requests and ensuring compliant conduct of CEPs in line with the companies and regulatory standards and procedures.
- Acting as an interface between the pharmacovigilance and the marketing department to facilitate the conduct of CEPs.
- Handling of shared Mailbox and allocation of activities to different team members.
- Train key stakeholders on the CEP Process.
- Answering queries from different stakeholders related to CEPs.
- Monthly Listing and report generation.
- Monthly inventory check and reconciliation of data.

The Minimum Qualifications For This Role Are
- Bachelor’s degree in a scientific discipline. A Masters or higher degree desirable
- A minimum of 2-3 years’ experience on Pharmacovigilance process management for customer engagement programs.
- Knowledge in pharmacovigilance regulations and procedures
- Experience in handling of Market Research Programs (MRPs) and Patient Support Programs (PSPs)
- Strong communication skills
- Regulatory and compliance experience and mindset to ensure compliant business process of Customer Engagement Program Handling
- Excellent documentation practices
- International and functional working experience in Pharma Industry
- Strong team player willing to take on and support other activities outside core expertise as required to develop the future of the department.
- Valid Work Permit

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.