Technical and Partner Support Agent with German

**Description**: **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good. We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition. **Function Overview**: As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. **Role Overview**: The goal of our customer success team is to deliver our customer the best possible customer experience. You will be one of the most important sources of information for our customers about our payment gateway and our APIs, support shop integrations and provide tips on best practices and standards in the area of online payments. **What you will do**: - You will serve as the first point of contact for our customers for technical and operational questions and use your acquired knowledge and experience to consult our customers to improve their solutions - You help our merchants to understand the benefits of our solution and support them with questions regarding existing security requirements and policies - You support your team in daily business, with the good feeling of all for one, one for all, in order to master challenges and thus grow together **Who you are**: - You have already gained practical experience in the payment or fintech industry, worked with e-commerce platforms or looked behind the scenes of an online retailer - You have an affinity for internet technologies (HTML, JavaScript, APIs, etc) or have even programmed a "Hello World" script yourself - You know how to prioritise tasks according to urgency, necessity, internal and external requirements, have a quick grasp and love to get to the bottom of problems - Proficient in German and English - You have completed an IT or media apprenticeship, but also understand commercial processes or vice versa **Why Planet**: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. **About Planet**: