Team Lead Customer Success Managment

vor 1 Woche

Frankfurt am Main, Deutschland Digital Realty Vollzeit

**Your Role**

As a part of the Customer Success Management Team, you will be responsible for ensuring that the overall administration, coordination, and evaluation of Customer Success plans and programs are realized. You will achieve this by recruiting, coaching and growing a high-performing CSM team, but also with successful planning and responsibility distribution within the team.

Customer Success Manager will be your main reporting line and sparing partner, where the main expectation will be to ensure that the contractually agreed services are delivered for defined global and local accounts. End-to-end holistic delivery of the agreed operational service for key strategic customers, managing the customer interface on all elements of the operational contract across internal functions, processes, and people, will be your main operational tasks, which will define your success in the role.

**Your Profile**
- Minimum 2 years’ experience in leading a Customer Success Team or Customer Support
- Minimum of 4 years’ experience in a data center sector or telecommunication, 5+ years’ experience in an international environment and in dealing with international customers
- Fluent in German and English
- Expert in Customer Support, CRM, Service Management or equivalent
- Expert know-how in working within defined KPI´s and schedules
- Expert in contract and SLA management, Service Improvement and Process Management
- Excellent people management skills
- Excellent organizational management skills (ability to manage competing priorities and quickly pivot as required by the organization)
- Strong customer and service orientation and ability to work independently to create an outstanding customer experience

**Benefits**
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
- Many extras like free drinks, fresh fruit, or cool team events

**Interxion: A Digital Realty Company in Germany**
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

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