Client Advisor
vor 4 Stunden
**Location**:Hamburg, DE
**ID**:11004
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
**Position**
: Client Advisor
**Job Mission**
:
Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning.
**Role & Responsibilities**
**Client Management**
- Master the entire Client Journey.
- Create emotional connections and foster customer desire for products.
- Engage both existing and prospective clients according to the weekly plan set by Store Management.
- Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell.
- Focus on developing and retaining existing clients while actively recruiting new ones.
- Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments.
- Collaborate actively in sales partnerships and participate in OTO appointment routines.
**Operations and Visual Merchandising**
- Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints.
- Ensure products are properly maintained and replenished on the sales floor.
- Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities.
- Adhere to administrative and operational procedures.
- Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management.
- In the absence of an Operations HC, assist with operational tasks, including shipping/receiving.
**Key Competencies**Human Touch & Empathy**
: Foster emotional connections by showing empathy and understanding in client interactions.-
**Brand Belief**
: Fully embrace and communicate the brand's story, mission, and ethos.-
**Brand Representation**
: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions.-
**Industry Awareness**
: Stay informed about global and local brand developments and trends.-
**Transactional Skills**
: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales.-
**Commercial Acumen**
: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively.-
**Branding Expertise**
: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products.-
**Relational Skills**
: Build meaningful, human connections with customers, adapting to their individual needs and situations.-
**Emotional Influence**
: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions.The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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