Vp Platform Success

vor 1 Woche

Munich, Deutschland Apaleo Vollzeit

We are Apaleo

Apaleo's property management platform empowers accommodation providers to create unique digital guest & staff experiences by combining their preferred technologies. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

Apaleo is looking for a **VP Platform Success** **(f/m/d)** to lead our customer success, channel partner and app partner organisation. This is an executive level and high impact position that is critical to our growth strategy. As leader of our success teams you will shape our ecosystem and make both hospitality companies and partners successful on the platform.

**What You'll Be Up To**:

- You will set the overall vision and strategic plan for the customer success, channel partner, and app partner success functions focusing on driving platform adoption, leading a positive customer and partner experience, as well as growth through gross renewals and net retention.
- You will join the executive team working closely with peers in business development, marketing, and product, to drive the company-wide strategy and targets.
- You build and lead a world class organization of customer success and partner success specialists, including channel partner and integration management.
- You define and optimize the customer experience for our current and future target customers by leading others to drive programs and initiatives to increase engagement and stickiness.
- You will define and monitor customer and partner success related KPIs.

**Your skills**:

- You have experience leading and growing success organisations in B2B SaaS context including software partner ecosystems and a deep understanding of sales & post-sale methodologies.
- You are experienced at setting vision and strategy, translating it into actionable initiatives and tracking successful outcomes.
- You were part of an executives team before and have experience working cross-functional.
- You have the acumen and expertise to build a top-in-class customer experience.
- You are able to lead with courage and to master hard decisions and trade-offs in order to change the direction of your team and the whole organization.
- You are able to hire and nurture diverse, senior talent into the success organizations.
- You can inspire and motivate team members and other parts of the organization.

**We offer**:

- A diverse team of motivated and international experts from various disciplines and backgrounds;
- Flexible structure with a flat hierarchy;
- A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
- Team events: dinners, cocktail club, sports groups and more;
- Great work/life balance, with the possibility of hybrid work and flexible hours;
- Competitive & Fair compensation package including stock;
- 30 vacation days per year;
- Free public transportation inside the city of Munich.

**What You Will Get From Us**:
You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us

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