Guest Services Associate

vor 10 Stunden

Mainz, Deutschland Central Europe Shared Services Center - Mainz Vollzeit

Summary

We _embrace_ Everyone.

Be part of the Hyatt Family and begin your Hyatt career path as a **Guest Services Associate (f/d/m) **at Hyatt Services GmbH in Mainz.

**Our Purpose**:We care for people so they can be their best.

**Our Vision**:A world of understanding and care.

**Our Mission**:To deliver distinctive experiences for our guests.

**Our Values**:Respect, integrity, humility, empathy, creativity, and fun are our shared core values.

Your Job:
You are the first point of contact for our guests for all questions relating to their reservation.

You will keep up to date with the services and offers of our hotels: Our guests feel very well advised and will be happy to book with you again.

Satisfied guests - you are in close contact with the hotels and pass on their personal wishes for a perfect stay.

You will processing guest reservations via all our communication channels.

Your profile:
A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately. You have strong telephone, computer skills, good organizational skills, and the ability to work in a team.

You are fluent in **English and** one of these languages:
**Arabic / Czech / Darija / Dutch / French / German**

**Italian / Portuguese / Spanish / Swedish**

If you speak fluently a third or fourth language of any of above languages, we offer a monthly language bonus of €100 gross.

We offer:
You will start your job with our in-house 4 to 6-week training course to prepare you for our guests.

We offer you a modern workplace in an internationally oriented office in cooperation with a motivated and dynamic team or working remote from home. The choice is yours.

Your benefits with us:

- Flexible work models - part-time or remote positions are possible
- Reduced public transport job ticket for Mainz/ Wiesbaden
- Individual development and career opportunities
- Worldwide overnight stays in Hyatt hotels at employee prices
- Complimentary tea & coffee and fruits in our break rooms
- EUR 500 net () for new colleague recommendations
- Yearly changing birthday gifts
- Monetary Long Service Awards
- Annual bonus from 2. Service year onwards
- Support of Personal Saving Plans “Vermögenswirksame Leistungen”
- Vacation pay from 2. Service year onwards
- Additional vacation day on your birthday and on special occasions
- Digital time recording, meaning every minute you work -counts (no overtime gets lost)

Have we sparked your interest? Then please send us your CV via our career portal.

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