Onsite Supporter

Onsite Supporter (gn)

**Looking for a new project?**:
Our client is currently looking for an Onsite Supporter **(gn)** in Köln.

As a partner of the most successful companies in Germany, **Experis **is the clients first choice in precisely tailored human resources management, recruitment and project support. We have the right **IT project** for you.

**We offer**:

- ** Rate all-in**:40.00€ -42.00€**:

- Location: Köln
- Duration: long-term project, at least 1,5 years
- Capacity: full time

**Responsibilities as Onsite Supporter (gn)**:

- Good technical knowledge of workplace environment and end-user services:

- Windows environment, Office 365, Mail Services, collaboration tools, MS Teams, Zoom
- Good knowledge of printer installation, configuration, troubleshooting
- Configuration of 3D & 2D Scanners
- Incident and request processing tickets / calls (ITIL)
- IT Support experience in a large enterprise environment
- Monitoring
- Creation & maintaining of documentation
- Network knowledge
- Setting up new users end devices (iPhones, iPads & PCs)

**Experience and Qualifications**:

- At least 3 years of onsite support and customer care is required
- Flexibility
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic and hands on approach
- Spoken languages German, English (fluent)

**To apply**:
We live diversity and equality of opportunity. That is why we enable equal participation for people with disabilities and encourage everyone to apply. All person related formulations in our job advertisements are considered to be gender neutral.