Team Captain, Operations

**Help empower our global customers to connect to culture through their passions.**

**About the team**

Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture.

Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.

**About the role**

The Team Captain, Operations will supervise, and support the activities of the Operations Team, including the unboxing/boxing, processing, and dock areas, as well as the Inventory Team with inbound, storage, organizing and the picking of finished goods inventory. S/he will oversee the daily team's production activity and facilitate departmental workflow. S/he will also assemble data, make supply chain decisions, analyze performance, identify problems, and develop processes and solutions that support supply chain planning and operations.

**What you'll do**
- Lead the team of Operations Specialists and Inventory in the management of supply chain and finished goods inventory
- Analyze trade velocity of product categories and evaluate inventory levels that each warehouse should have on-hand
- Gather and interpret relevant data from managed warehouse locations (inventory levels, warehouse capacity, costs, productivity, demand patterns, etc.)
- Review inventory levels of packaging materials and work with suppliers to bring in replenishment supplies in a near JIT cadence
- Review inventory levels of finished goods and works with Sales and Marketing to merchandise excess quantities
- Investigates problems, finds root causes, develops and implements solutions
- Develops periodic performance reports and distributes them to stakeholders
- Monitors contract compliance of carriers and other logistics service providers
- Provides analytical support for projects, system implementations, market expansions, geographical expansions, new business opportunities, and proposals
- Coordinates delivery schedules and other supply chain activities
- Helps lead weekly meetings with key suppliers to review actual performance, estimate future demand and resolve operational issues and provides reporting on daily, weekly and monthly key performance metrics
- Establish team member staffing to meet the daily business demands, quality and productivity targets
- Ensure accurate and on-time fulfillment and shipment of all customer orders
- Analyzes production metrics and recommend process and system improvements to increase quality and lower cost
- Supervise and train the team to optimize quality, productivity, and costs
- Develop, implement and maintain standard operating procedures
- Create, maintain and foster a safe and team-based work environment
- Work cross-functionally with all departments to identify, develop and execute on process improvements
- Create layout and people placement for operations areas at the beginning of shifts
- Provide coaching and training to both new team members and those struggling to hit productivity goals
- Troubleshoot team issues or concerns that arise throughout daily shifts
- Manage team workflow throughout daily shifts

**About you**
- High School Diploma or GED required
- 2-4 years of relevant experience in supply chain management, operations, or a related field - preferred
- 2-4 years of work experience in authentication or operations
- Confident in making independent decisions and owning the outcomes
- Comfortable strategizing, managing processes, and executing
- Proven ability to lead, mentor, and motivate team members
- Ability to manage large workloads and prioritize tasks
- Strong interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team
- Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
- Significant experience in operations/warehouse environments
- Strong attention to detail and accuracy
- Ability to lead, mentor, and motivate team members
- Strong organizational skills and experience with strategizing and delegating tasks
- The sense of urgency to perform tasks to timelines
- Strong work eth