Mobile Service Technician

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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This role is based in Hamburg, Germany

Role Overview

The Master Technician leads the Fisker workshop and its service team. He is responsible for providing the best-in-class service and diagnostic of our electric vehicles. This position requires an experienced service professional with a solid background and hands-on experience in EV maintenance, diagnostics, and repairs.

**Responsibilities**:
- Is the registered leader for the local Fisker workshop.- Perform Vehicle Diagnostics, Fix IT Right the First Time Repairs, and Manual & Over-The-Air Software Updates at a Fisker facility and/or Port of Entry.- Avoid repeat repairs and buyback cases by understanding the customers' complaints and following correct service procedures to maintain high customer satisfaction.- Assist in the preparation and validation of detailed Service Repair Manuals, Service Bulletins, Technical & Parts Information, Field & Owner Communications, etc.- Promptly identify and report complex technical issues encountered in the field.- Successfully complete required trainings to maintain Master Technician qualification.- Supervise a team of technicians and makes sure the team performs tasks according to Fisker standards. Coach and guide Jr. Technicians.- Provide back-up to support Mobile Master Technicians, in low service capacity situations to ensure optimal customer service and swift repair time.- Provide root cause analysis support, emerging trend identification, trouble shooting and facilitate appropriate reporting.

Basic Qualifications / Knowledge / Experience- Completed apprenticeship to automotive master craftsman (German KFZ Meister)- Have the appropriate certification to register as workshop leader in Germany (KFZ Meisterbetrieb).- High voltage certificate (German EFKffT or VEFK, AuS preferred).- High voltage working experience, experience with working under life conditions is a plus.- Five or more years in an EV service role with hands-on working experience using diagnostic tools and network protocols, e.g., ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.- Fluent spoken and written German and English, additional languages are a plus.- Outstanding technical problem-solving ability with a customer facing experience preferred.

Additional Requirements- Strong interpersonal and communication skills to establish effective working relationships.- Independent self-starter with a sense of urgency- Effective in handling multiple priorities, organizing workload, and meeting deadlines.- Punctual and reliable- Excellent work ethic and collaborator- Eager to learn innovative technologies.- Must be willing to travel both domestically, as well as internationally, as required.- Must be willing to work overtime and on weekends where needed to meet deadlines and company goals.- Proven customer interface experience, time spent as an automotive service advisor a plus.- Ability to teach fellow colleagues about technical topics.

Preferred Skills / Experience / Competences- Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.- Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.- Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.- Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.- Analytical Thinking: Gather relevant information, identify key issues, compare data from diverse sources; draw appropriate conclusions to arrive at appropriate solutions.- Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.- Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

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