Director Delivery Services Germany

**Ready for a challenge?**

Our powerful platform coordinates a complex network of partners and customers, enabling seamless deliveries through our logistics technology and rider fleets. All this is powered behind the scenes by our talented Lieferando team.

At Lieferando, you’ll tackle real-world challenges, collaborate across teams, and influence a huge market with your ideas and ambition. Ready to shape the future of everyday convenience? Read more about the role and join us.

**About this role**

As our Director Delivery Services Germany, you'll lead the delivery services organisation of the Lieferando platform, Germany’s largest on-demand food & convenience delivery platform. You'll drive delivery excellence, cost efficiencies, and rapid expansion across the nation. A key member of the Country Leadership Team, you'll own our entire delivery services agenda - from strategy and execution to oversee diverse teams in planning, forecasting and vendor management. You'll be crucial in accelerating our growth in a highly competitive market.

This is a high-impact, high-visibility senior role where you'll be at the forefront of our national expansion initiative, closely working with our delivery suppliers and country
- and global Logistics leadership. Leveraging your operational experience and strategic mindset, you’ll be leading and optimising complex delivery models to maximise cost efficiencies and delivery experience. We're looking for a leader who leads with unwavering purpose, navigates change with agility, and empowers teams through empathy and vision.

Location: Hybrid - at least 3 days a week from our modern Berlin office.

Reporting to: Country Managing Director Germany (Platform)

**These are some of the key ingredients to the role**:

- Strategic ownership: work with our German and global JET Logistics teams to steer and optimise the platform’s delivery services, with a focus on service excellence, bottom-line results and expansion to achieve targets set.
- Strategic planning: Define and execute the short-, mid-, and long-term strategy for the last-mile delivery with a focus on expansion (regions, ranges, hours), sourcing, delivery services optimisation and organisation transformation.
- Cost management & budgeting: Develop and help manage overall delivery services budget and identify and implement measures to improve unit economics.
- Team Leadership: Lead, mentor and develop high-performing teams in our matrix organisation, including. Forecasting, Business Planning, Vendor-, Performance
- & Finance Management, setting expectations and providing guidance to achieve goals.
- Sourcing & Vendor Management: Grow vendor management team, establish best-in-class processes/ standards and steer strategic sourcing as well as (supplier) relationship management with our logistics partners.
- Cross-functional Collaboration: Partner with both the Lieferando country management team and global logistics functions to implement and refine the logistics agenda.
- Performance Management: Establish and own KPIs (order volume, network and operations), track performance of our delivery services suppliers, and regularly report actionable insights to country
- and global leadership.
- Risk & Compliance Management: Identify potential risks within the delivery services & vendor operations and manage them with contingency and mitigation plans.
- Innovation: Drive innovation to elevate delivery services fulfilment services and service models.

**What will you bring to the table?**
- Deep expertise in logistics (preferably last-mile) or supply chain management, ideally in sectors relevant to food delivery or grocery, with experience in a leadership or directorial role.
- Deep and broad understanding and experience in various aspects of logistics, with special focus on forecasting & planning, financial & performance management, as well as vendor & supplier relationship management.
- Strong business and strategic mindset to fully understand commercial / business requirements and seamlessly translate them into operational fulfilment.
- Proven track record of P&L leadership with a strong history of managing large P&L statements and consistently achieving financial objectives.
- Experience in leading a logistics organisation through a period of transformation (incl. structural, processual and technological changes)
- Strong stakeholder management skills across departments and seniority levels in a matrixed, transforming organisation.
- A collaborative and inspiring leader with experience in managing large, complex and cross-functional teams.
- Bachelor's degree and Master's degree (MBA or equivalent) preferred.
- Exceptional verbal and written communication skills and strong business acumen. Fluency in English and fluency in German is preferred.

**At Lieferando, this is on the menu**:
Fun, fast-paced and supportive, the Lieferando culture is about growth, high performance, and celebrating every aspect of our employees. Our collabor